America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
allergytest.co
Website
allergytest.co
Category
Medical Specialists
Location
Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered a testing kit and I found it still hasn't arrived in my mail. When I contacted the Live Support, "Kai", who was so friendly to assist me told be I opted for a digital submission and that's the reason for not receiving the test kit on mail. She then helped me to resend the digital kit to email. I am so happy with their customer support
Response from Allergy TestDec 20, 2024
Hi,
Thank you for your fantastic review! We’re thrilled to hear that Kai provided such friendly and helpful support. It’s great to know they quickly clarified the situation and ensured you received the digital submission via email.
We’re here to make the process as smooth as possible, and it’s wonderful to hear you’re happy with our customer service. If you have any further questions or need assistance, don’t hesitate to reach out. 😊
Regards,
Usman
Allergy Test
TS
Tony S.
The test took many weeks to come back…
The test took many weeks to come back and the excuses for this lacked credibility. One of the results said I had a major problem with pistachio nuts. I've never noticed any problems with them. I know I have issues with lactose. The test said otherwise.
$270 for something as plausible as a horoscope.
Response from Allergy TestDec 18, 2024
Thank you for your feedback, and I’m truly sorry to hear about your experience. I have thoroughly investigated your concerns with our lab, and they have confirmed that all testing was performed correctly and to standard.
We understand that it can be frustrating to receive results that don’t align with your personal experiences. If you would like further clarification or wish to discuss your results in more detail, please don’t hesitate to reach out to our LiveChat team with your order details. We’re here to assist and ensure you have a positive experience moving forward.
Thank you again for sharing your thoughts, and we appreciate your understanding.
Usman
Allergy Test
MU
mette U.
It was easy to follow all the…
It was easy to follow all the instructions and results came back quickly and easy to understand
Response from Allergy TestDec 16, 2024
Hello Mette,
Thank you for your feedback! I’m glad to hear that the instructions were clear and easy to follow, and that you received your results quickly. It’s great to know the process was smooth for you. If you have any further questions, we’re here to help!
Many Thanks,
Brian
Allergy Test
DO
Damien O.
Kai provided an excellent service
Kai provided an excellent service. I am very grateful for the help today and the matter was resolved fast. Thank you
Response from Allergy TestDec 16, 2024
Hi Damien,
Thank you for sharing your experience! I’m delighted to hear that Kai provided excellent service and resolved your issue quickly. Your gratitude is much appreciated, and I’ll make sure to pass along your kind words. If you need any further assistance, don’t hesitate to reach out!
Many Thanks,
Brian
Allergy Test
MO
Momo
Response Time
Emily was very quick and responsive. She solved my issue within minutes.
Response from Allergy TestDec 16, 2024
Hello,
Thank you for your feedback! I’m glad to hear that Emily was quick, responsive, and able to resolve your issue so efficiently.
Many Thanks,
Brian
Allergy Test
WW
Wing W.
I have no idea why all your email will…
I have no idea why all your email will go to my junk email folder. Please talk to google about it.
Response from Allergy TestDec 12, 2024
Thank you for bringing this to our attention, and we’re sorry to hear that our emails are being directed to your junk folder. Unfortunately, this can sometimes happen due to email filtering systems, but we recommend marking our email address as “Not Spam” or adding it to your contacts to help resolve the issue.
While we don’t have control over Google’s filtering settings, we continuously strive to ensure our emails are delivered properly. If you have further concerns or need assistance, please don’t hesitate to contact us via Livechat or at [email protected].
We appreciate your understanding and are here to help!
Best regards,
Usman
Allergy Test
MJ
Mark J.
Half an Experience
Simple and easy process to purchase and use the test.
However it’s been a few weeks and all I have received is surveys to rate my experience.
I haven’t had any update on when I will receive the results and what they will be like, so it’s very hard to rate an experience I haven’t had yet
Response from Allergy TestDec 12, 2024
Thank you for your feedback, and we’re glad to hear you found the purchase and test process simple and easy.
We’re sorry for the delay in providing your results and understand how frustrating this can be. Typically, results are sent within 3-5 days, but we’d be happy to check on the status for you. Please contact us via our Livechat team or email us at [email protected], and we’ll prioritise resolving this for you.
Your experience matters to us, and we appreciate your patience as we work to improve our service.
Best regards,
Usman
Allergy Test
TM
Thiago M.
Extremely disappointed
I am writing to express my disappointment with the services provided by Allergy Test Australia.
Firstly, I experienced significant delays in receiving my test kit, which only arrived weeks after purchase. I had to contact your team to inquire about the delay, at which point I was informed of warehouse issues. Although I was assured that the kit would be posted on the same day, it was only shipped the following day.
After finally receiving the kit, I followed your best practice recommendations and completed the test on a Monday morning to optimize the quality of the results. However, I was frustrated to encounter another delay of about a week before contacting your team again. It was then that I learned my sample was being shipped to the UK for processing. This revelation was extremely concerning, as I was not informed prior to purchase that my personal information and blood sample, containing my DNA, would be sent overseas. This lack of transparency made me feel very uncomfortable.
Adding to my frustration, I received your email over a week ago informing me that the processing machine was broken. Since then, I have heard nothing further from your team regarding the status of my test.
Meanwhile, I have been receiving constant promotional emails offering discounts to sell more tests. This relentless marketing activity, despite the issues I’ve faced, has only reinforced the impression that your company prioritizes sales over customer care. I feel disrespected and furious about how this situation has been handled.
Response from Allergy TestDec 12, 2024
Thank you for sharing your experience with us. We sincerely apologise for the delays and frustrations you’ve encountered during this process, and we deeply regret any discomfort caused by the lack of clarity or timely updates.
We want to reassure you that our team did reach out to keep you informed, and your results were sent to you on the 27th of November. If you have not been able to locate them, please check your email’s spam or junk folder, as sometimes emails can be filtered incorrectly. Alternatively, feel free to contact us, and we’d be happy to resend your results.
Regarding the delay in receiving your kit and the processing time for your sample, we understand how this has been frustrating. While shipping samples to the UK allows us to utilise specialised equipment for accurate testing, we want to highlight that this process is clearly stated on our website for transparency. That said, we regret if this information was missed prior to your purchase, and we will continue to improve how we communicate these details to our customers.
The machine issue you mentioned was an unexpected technical difficulty, and while we worked to resolve it quickly, we acknowledge that more frequent updates could have helped alleviate your concerns.
We also regret that our promotional emails came at a time when you felt dissatisfied with our service. Your feedback is invaluable, and we will review our communication strategy to ensure it is better aligned with our customers’ expectations.
We truly appreciate your patience and the opportunity to improve based on your feedback. Please don’t hesitate to reach out to our team directly if there’s anything further we can do to assist.
Best regards,
Usman
Allergy Test
