Allergy TestReviews of allergytest.co

Response from Allergy TestAug 29, 2025

We’re sorry to hear about your experience. I can see that you reached out to our live chat team, and I have personally looked into this for you. My colleague has already emailed you the details, and I apologise for the delay in getting this resolved. If you still require further assistance with your refund, please respond directly to that email or contact our 24/7 live chat team via the homepage so we can finalise this quickly for you. Kind regards, Customer service team

Response from Allergy TestAug 8, 2025

Hi Rob, Thank you for your detailed and honest feedback. We're very sorry to hear that your experience did not meet expectations and that you encountered multiple issues — from order fulfillment to communication and concerns about result accuracy. We recognize how important it is for our service to be not only accessible and responsive but also clear in its offerings and policies. The situation you described regarding the couples bundle and delay in receiving the second kit is unacceptable, and we sincerely apologize for the frustration and inconvenience this caused you and your partner. Regarding the results, it's important to note that our hair testing method is non-diagnostic and is based on bioresonance technology, which some individuals find helpful as a complementary wellness tool. However, we understand and respect that this approach may not align with everyone's health needs or expectations, especially when medical conditions are involved. We also acknowledge your concern about the money-back guarantee and want to ensure we are being fully transparent. The guarantee does apply to specific testing types (such as hair analysis), but we take your feedback seriously and will review how we present this information to avoid confusion. We’re deeply sorry that your experience has left you feeling disappointed and let down. If you have not yet received full resolution, our customer care team remains available via live chat and will make every effort to address your concerns. Thank you again for taking the time to share your experience — your feedback will be used to help us improve. Warm regards, Customer Service Team, Allergy Test.

Response from Allergy TestJun 23, 2025

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Customer service team

Response from Allergy TestJun 23, 2025

Hi, Thank you for sharing your concerns. We’re sorry to hear that your test results didn’t align with your expectations or previous medical findings. We understand how important accurate and reliable information is when it comes to your health. It’s important to note that blood tests and food sensitivity tests measure different things. Blood tests typically look for markers related to disease, hormone levels, or inflammation, while sensitivity tests focus on how your immune system reacts to specific foods or substances, which may not always show up in standard blood work. Because of these differences, results from the two types of tests may not always match, especially if you already have diagnosed conditions from blood tests. We always recommend discussing all results with your healthcare provider to get a full picture. If you have concerns about your results or your known dairy and egg sensitivities, please feel free to reach out to our 24/7 Livechat team—we’re here to help. Thank you again for your feedback—it helps us improve. Best regards, Customer service team

Response from Allergy TestJun 16, 2025

Hello, Thank you for your honest feedback. We're sorry to hear you felt pressured to leave a review and appreciate you bringing this to our attention. While we do invite customers to share their experience, it’s never our intention to overshadow genuine product feedback or influence reviews unfairly. We value all types of input—positive or critical—as it helps us improve both our service and the quality of our testing. If you have specific concerns about the product or your experience, we would truly welcome the opportunity to address them directly. Please don’t hesitate to reach out to our support team. Customer Service Team, Allergy Team.

Response from Allergy TestJun 10, 2025

We’re very sorry to hear about your experience and understand how frustrating this must be. We want to reassure you that we are a genuine company, and we take all customer concerns seriously. We’ve tested our website and can confirm that the LiveChat button is working correctly. It can be accessed via our homepage, product pages, and the Contact Us page. Additionally, the phone number listed on our site is valid. We are unsure how you got to a page trying to sell you software. Could you please try accessing the LiveChat again via our homepage? If you’re still having trouble, please email us directly at [email protected], and we’ll get back to you as soon as possible to resolve this. Update: I've requested order information from Trust Pilot. Can you please update this so I can get back to you and resolve the query you have. I also would like to understand where you are clicking to get Livechat software information. Kind regards, Customer Service Team.

Response from Allergy TestMay 23, 2025

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Customer Service Team

Response from Allergy TestMay 12, 2025

Hello Kate, Thank you for your review. The test you ordered does not have a kit included, it is a digital submission. This was intended to have you send your sample off to us as soon as you make the purchase instead of waiting for a kit to be delivered. You are able to order a kit if you prefer and this would be dispatched to you. Please reach out to our 24/7 live chat team if you have any further issues with your order. Brian, Allergy Test.