Ming Yan T.
Fine until it's not - updated eventually okay
Buying, getting and sending the test off was fine. But then I didn't hear anything for a while and when they finally got back to me a month later it was to say that the labs had discontinued the blood allergy tests. I declined the Hair Resonance with refund of the difference to ask for a full refund as I had actually done the Full Hair Resonance test a few years prior with them. Since then I have not heard a response. The phone number is no longer operational and recommends live chat, live chat directs to email and email is silent. Before this, I would say they were good but after a month of silence and 2 months where the communication was poor I can no longer recommend them with trust. Update 14/52025 With a refund finally approved I do feel relieved with Allergy Test Australia again. Hopefully future communication will be improved as it was stressful in the meantime but at least they are trustworthy.
Response from Allergy TestMay 12, 2025
Hello Ming, Thank you for your honest feedback, and I’m truly sorry for the delays and communication breakdown you’ve experienced. I completely understand how frustrating it must be to feel left without answers after your purchase and previous good experiences with us. The discontinuation of the blood allergy tests should have been communicated more clearly, and it’s disappointing to hear that you haven’t received a proper follow-up regarding your refund request. I appreciate your patience so far, and I’d like to escalate this for you immediately to ensure the right team looks into the status of your refund and gets back to you without further delay. Thanks again for bringing this to our attention — we’re committed to resolving it for you. Many Thanks, Brian Allergy Test.