AllegiantReviews of allegiantair.com

I don't think the crew, and the pilots especially, are anything but extroidinere. My problem is with the office folks and those manning the phones. If they could actually have managed to take my call, they would have been able to know my husband had to back out this flight, and they could have sold his seat. Nobody wants to go on a website and start canceling half the party on the flight, for fear they somehow cancel out themselves. This needs to be done by a representative.

The day before thanksgiving I was taking a 6:30am flight from Allentown, Pa to Punta Gorda, Fl. Everything went well and the flight boarded quickly with a promised fast departure. Another flight was leaving as well. Not even 5 minutes before takeoff we were all told that we’re being deplaned. No explanation, nothing! We were delayed 8 hours and all they did was a pathetic “sorry for the inconvenience”, gave everyone an $8 food voucher and the choice between one can of soda or one bottle of water. Everyone was also promised a $50 voucher but that never happened. I attempted to contact customer service and to this day every request was ignored. They don’t care about customers. Use a trusted airline because they aren’t worth it. Before this I used them for every flight to and from Florida. I’m done. They couldn’t make things right or even bother themselves to contact me in return.

My daughter's flight was cancelled three times after arriving at the Indianapolis airport. There was a shoulder length brunette lady in her 20s who laughed at my daughter when she started crying the last time her flight was cancelled. She was supposed to say goodbye to her grandma. When I approached the desk a short white haired older woman just waved me on. I was handed a card with a disconnected phone number and was told to be patient. None of the agents could print off any receipts or information about the flight, all they did was hand out this disconnected number. They told me there were weather advisories when there werent any, then they told us that my daughter needed an escort even though she will be 18 in three months. All of the information on the website, emails, and texts are different then what the agents state. They have no managers and just refer to the disconnnected number for refunds and issues. It took three months for me to get ahold of anyone, and am still working on getting my money back. This is a scam airline. They gamble with ppl's lives. We did not purchase a standby ticket.

Horrendous customer service. The simply do not respond to any emails. I've been trying to reach them for weeks now. I would not recommend flying with this company.

Had a 6:00 AM MONDAY flight out of Des Moines Iowa (went for a soccer tournament) and got a text at 4:30 AM telling us the flight was cancelled. Since we were already headed to the airport we continued there and went to the Allegiant desk at the airport to be informed that their next flight to Phoenix was FRIDAY. BUT - that flight was fully booked so they could get us on a flight NEXT MONDAY!!!!! What in the world am I going to do in Des Moines Iowa for a week while I wait for their next available flight out??? Ended up renting a car and driving to Chicago (5 1/2 hours away) to get on a Southwest flight with a last minute fare of $400. This was literally the only flight I could find to Phoenix. Then - we get to Phoenix and realize our car is at Gateway airport where Allegiant flies out of and we landed at Sky Harbor. After a $85.00 Uber ride to Gateway, we got home at 10:00 PM. Great Day. Allegiant refunded our tickets for the flight we should have been on ($70.00) and basically said F-you. They refuse to compensate us for the Southwest tickets, the rental car, the gas, the Uber ride or the very very long day. NEVER AGAIN.

I don't have a problem with Allegiant Air - but the Bank of America credit card is HORRIBLE! I applied for the Allegiant rewards. After several attempts and hours on the phone I was unable to set up online payments. Every "fix" didn't work and I'd have to call back. Finally, I just canceled the card - lost all my rewards points, and am now very angry with Bank of America.

I have used Allegiant for years, but never had to deal with their Customer Service until the Covid Pandemic. My Son was getting married, in Florida, on April 3, 2020, so November 12, 2019 I booked our flights for his wedding. Obviously everything was shutdown with Covid, their wedding venue canceled their reservation, and we had to cancel our flights. They gave us a voucher, which we never used, and expires November 12, 2021. I called Customer Service today. What a joke. I waited 90 minutes on hold, to speak to a rude, condescending CS Representative, named Christine, who spoke over me the entire call. I asked for a refund because we wouldn't be using the vouchers with the current new Covid variance Delta. I told her we were senior citizens and couldn't afford to lose $465 with no services rendered. She pretty much said too bad. I fixed & ate lunch, ironed 12 pieces of ironing, decorated cutout cookies for Halloween, and read the entire newspaper, on hold, only to be treated horribly by the inept Customer Service Agent Christine. After reading other similar reviews like mine, I have to assume Allegiant Airlines Executives are of the same condescending arrogant cloth as Christine is. They've lost my business. By the way, it is my guess their 90 minute hold is standard. They hope to wait you out, resulting in you hanging up. Pathetic!

Complete inconvenience will never ever book again with this airline