AllegiantReviews of allegiantair.com

The only positives: a direct flight and friendly customer service. I understand weather can cause disruptions, but an airline should know immediately when a site closes due to tropical depressions/hurricanes. The fact that I knew hours before Allegiant states volumes. I at least received a full refund, but I was still stranded finding a way to get my family home. Allegiant should have offered flights with competitors to ensure everyone’s safety. I guess that’s not a priority?? The only options presented were a full refund or flights going out the following days (that’s not very helpful and puts us in the bullseye). Even flying out of other nearby cities should have been an option. But again, safety…. Not a priority. I’ll probably fork out a little extra with the competition, for peace of mind next time. Thanks for leaving me and my family hanging out to fend for ourselves with the approaching storm.

Flight from Provo to Nashville was set to leave at 5:00 PM today. We’re still sitting on the tarmac over six hours later with no definitive departure time. We got over eight different texts moving the time an hour each time and overall I guess you get what you pay for? So disappointing.

Our first flight was amazing!! It was our daughters first airplane flight! Every other flight after that has been delayed for HOURS. We fly out of Clarksburg to Sanford/Orlando numerous times per year. The summer flights are always at night and an 8pm flight usually doesn’t depart until 11pm if not later. Always “weather related”. We use Allegiant only because it’s easy and the closest airport to us. We always plan for delays. Every flight has been fine, just the delays are awful. If you book at the airport instead of online it’s cheaper. No idea why. One final thing, if you need to call customer service, which I did one time, the hold time is 3-4 hours if you get a call back. I never did, I just dealt with it at the airport which was easy enough.

The ONLY reason why we use this airline is because of their pet policy (2 small pets per carrier per person). Aside from that, everything about this airline is crap. Despite it not being written in their policy, I’ve had multiple attendants approach me and my husband to move to different seats because we have dogs and can’t sit next to each other. Nowhere on their site does it say that. Their boarding gate guy who has some sort of power tripping authority issue, constantly harasses us to put our dogs back in the carrier when we’re just giving them a quick sip of water since it’s a long traveling day. He never gives that kind of treatment to other people with dogs who literally let their dogs loose by the gate. My husband is white and I’m Chinese, could it be a racial thing? I’ve been harassed about paying for my carry on even though I already did and showed my receipt of payment and boarding pass. We were also told to pay for EACH dog in our carrier when their policy states that it’s payment PER CARRIER. Majority of their staffs are rude, obnoxious and power tripping. They also don’t have their own airlines rules memorized. I’m told something different each time. They (not sure if Allegiant or TSA) cut my lock and went through my checked bag without leaving any explanation to why my suitcase needed to be ransacked.

Last October (2024) Allegiant rescheduled our flight for 4 hours later, and we ended up missing our entire event in Florida because of that. Now, looking ahead to flying again this October 25th (2025) there is only one flight back from Punta to Flint at 6:00PM. The only flight. Normally there are 2-3 per day. For the first time in years, I plan to travel to Florida on Delta. It's cheaper to go into Ft. Myers, and there are 3-4 flights to choose from. I am not sitting around all day waiting for one evening flight out. That sounds like trouble.

THEY COULD USE SOME HELP WITH CUSTOMER SERVICE, LOOKS LIKE MANAGEMENT COMES OUT AND NOT CARE THAT SOMEONE IS BEING HELPED, THEY JUST INTERUPT BEFORE I COULD GET CHECKED IN. EATING AT THE COUNTER IN CONVERSATION WHILE CUSTOMERS JUST WAIT TO BE CALLED UP. ONE GUY YELLED AT A CUSTOMER AND WAS VERY RUDE. TO OF THE EMPLOYESS WERE ARGUING IN FRONT OF CUSTOMERS LOOKED LIKE WHAT WAS A MANAGER HAD TO PULL EMPLOYEE AWAY FROM COUNTER. THERE WAS A LADY THERE THAT WAS VERY KIND, WE APPRECIATED HER FOR HER SMILE AND KINDNESS.

So you get what you pay for… Allegiant prides itself on poor customer service and terrible accommodations at a cheap price. Elmira manager was very rude to me and my family as we tried to check bags and stuff for our carry on luggage into their tiny carry on sized measuring devices. As we stuffed a duffel bag in the one staff member who is a female said “Nope that has to be checked, it does not fit”. Even before I finished trying to make it fit- it was tight and I had to force it but it fit. And it did fit as they hovered over me attempting to do that. As I stood up frustrated by her condescending attitude the manager ,Karen, added by telling me to calm down as she saw my frustration and called me rude. All I said was “I can’t believe we are squabbling over a 1/4 inch.” Karen, which it is her real name, then threatened that she would disallow my family to fly if I continued expressing my frustration. That is way beyond her authority and was unwarranted. Which only further got us upset!! So dont fly Allegiant and if you do avoid Karen at all costs.

The day before thanksgiving I was taking a 6:30am flight from Allentown, Pa to Punta Gorda, Fl. Everything went well and the flight boarded quickly with a promised fast departure. Another flight was leaving as well. Not even 5 minutes before takeoff we were all told that we’re being deplaned. No explanation, nothing! We were delayed 8 hours and all they did was a pathetic “sorry for the inconvenience”, gave everyone an $8 food voucher and the choice between one can of soda or one bottle of water. Everyone was also promised a $50 voucher but that never happened. I attempted to contact customer service and to this day every request was ignored. They don’t care about customers. Use a trusted airline because they aren’t worth it. Before this I used them for every flight to and from Florida. I’m done. They couldn’t make things right or even bother themselves to contact me in return.