AllegiantReviews of allegiantair.com

Denied my service Dog. "not credible or verifiable" Their reasons do not comply with US department transportation. I had the rules with me. Only a handful of reasons for denial. I asked then to point to the reason. They just told me that it was out of their hands. Now I am in a big jam Mark and CJ

This was the worst flying experience I have ever had!!! NEVER NEVER NEVER FLY THIS AIRLINE!! My fiance is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in. We arrived early and was told abruptly by the gate check in that she needs prior approval and wouldn't even listen or talk to us as other people were on the flight and wouldn't discuss it, she just kept saying "it's not my choice it's not my problem". We waited for the line to go down and then I showed her on their own website that at the gate the gate agent can accept the paperwork. She refused. She then called customer service herself and told me on the phone that there was nothing that could he done. He said he had no record of me calling, he told me there was nothing to be done and then because I got upset and angry that if I didn't let him finish telling me how it was all my fault he would cancel our tickets with no refund. I asked what we could do then he said "find somewhere to put your pet". I then asked if I could just take her on as a regular pet, of course I could...for $50!!! But then complained that the bag she was in was not compliant (service dogs don't have to be in regular bags, she has a designated bag). After arguing again with the service gate agent she finally accepted my money but with condition it was non refundable but the air stewards could still refuse the bag. We rush to the plane where the air stewards at first refused, then when we explained she was a service dog and showed her service vest still resisted. My fiance is balling at this point. The stewardess than says "oh the vest doesn't mean anything you can just buy that online" I then showed them the WRITTEN DOCTORS NOTE and she simply said fine and wouldn't look at us. It's a 1hr 45min flight and has been more stressful than any other flight I've been on. The staff are rude, won't accept responsibility and all they want is to nickel and dime your money. Even if it seems cheaper, never fly this airlines.

Allegiant Air is one domestic Airline, I frequently use for my domestic travels !! They have direct flights to certain destinations on specific days from CLE . It is a no frills Airlines , but it gets you from point A to point B directly. Wonder why they stopped their direct flights from Cleveland , Ohio to Austin , Texas . It was always full 🤷‍♀️

They just nickel and dime you to death. It’s 5 bucks to print a boarding pass. I prepaid my checked bag to avoid whatever additional arbitrary fees they tack on, but it was a pound or two over, so it was 50 extra bucks. Their weight limit is also 40 pounds despite every other US carrier being 50 pounds. I’ll never fly with them again if I can avoid it.

Worst customer service and website in the industry. Was charged an additional $50 for a carry on bag that was already paid for. No help with a chat representative and definitely worse at check in. It's all bout those fees ladies and gents. Take my word for it. Look elsewhere.

Worst experience I've ever had within all my years of flying and I've been flying for many years now and to know how bad the Allegiant airline employees treat their paying customers and actually get away with speaking to people like that and still being employed by the airlines honestly says everything about that airline! Unfortunately their purpose is not for you to have a good smooth flight Nooo their purpose is to ruin every single moment of your flight so you have to pay so much more out of pocket knowing that you have no choice but to pay it because you either pay all those extra fees or else you're stuck trying to figure out how you're going to get out of the airport within the next day or two because you have to be at a funeral the very next day! I've never been so humiliated insulted and belittled as I was by their very own employees that work for the airline especially Marie Edwards Ramos that actually had the audacity to try & hide her name tag when she seen that I was looking for her name and me owning my own business can guarantee you that if any one of my employees had the audacity to try to hide their name tag on one of our customers I would terminate them immediately on the spot! She does not know how to interact with customers she does not know how to speak to people let alone how to treat people and I will not stop until I go through every chain of command that I have to until I am heard regarding this matter and the way I was treated

The agent didn't say final call so I missed my flight!! I have herniated discs and it's difficult for me to stand in line. They called the final call for all flights before mine.. a different agent actually called out the names of people that were missing on other flights with the same company. I saw a different agent shut the door and my friend ran to the gate to try to get us on that flight. She would not give me her name so I took a picture! I am also going to write to corporate. The flight was delayed because of fog so I had to sit at the gate for over 3 hours. They charged me extra to put me on a flight that was 4 hours away from where I was actually going. It was a horrible experience. All because this agent didn't say last call for boarding!! I will never fly Allegiant again and I will never recommend this company to anybody!

Kept getting text messages that my flight kept getting delayed (4 hours) and I was worried it would not show so I made alternative plans on another airline. Tried to modify my Allegiant flight on-line but it would not let since I was already checked-in link told me to call which I had no luck for hours, tried texting, email no response. Now I'm out $$ due to their lack of or no customer service 😡