AllegiantReviews of allegiantair.com

DO NOT Fly ALLEGIANT! I repeat do not fly ALLEGIANT! Three separate guests at three separate times had their flights canceled and left them stranded. ALLEGIANT has NO customer service available! Impossible to reschedule especially on weekends when they are closed. Typically their online site is down, especially on weekends. Horrible company!!!

Always late, old planes that constantly delay departures. Poor or no communication from staff. Then try calling if you can wait on the phone for four hours. In particular I am speaking of the Orlando/Sanford to Albany route.

Did not know that Veterans can have checked baggage for free. Paid ahead of time. Day of departure I was told cannot get refund at counter( in credit card). Gave me a slip of paper with a Las Vegas phone number to call and speak to customer service. Have been calling all week. Got thru this morning and was told there would be a TWO HOUR WAIT!! Put my phone on speaker, and waited for FOUR HOURS AND NINETEEN MINUTES, before I had to hang up and go to church! Terrible customer service. Finally sent an email, and did get an automated response that it would take between 4-6 weeks for an answer. I gave all flight info, and confirmation number. If you fly in this airline MAKE SURE everything is PERFECT with your reservation before you hit that “submit” button!! I will keep after them in 4-6 weeks.

Allegiant cancelled my flight. I went to manage my trips to modify my flight and I tried over 50 times and got the same message that there was a price change during my modification and to try again. The price was the same each time so I don't know what they were talking about. I called the service center and hung up after 4 hours on hold. I tried again at 4AM the following morning and after over 2 hours on hold I said screw it. I ended upgoing back on line and cancelling my trip and started from scratch and rebooked it. I paid $85 more than my original flight cost. It would have been the same price if their website worked or they would answer the phone. There's no excuse for either.

After over 12hrs on hold agent told me the call center was fully staffed 24/7. The previous agent gave me false information and had me call in at 12AM to assign my seat and the whole mess began. I wasted a sleepless night and half of my next day and I am angry as hell with Allegiant for wasting my time like this. All they needed was a CALL BACK OPTION on their system instead of making us wait on the phone for hours with what became torturous repetitive recordings. Don't trust what some of their agents tell you! IF you can talk to an agent, and that's a huge IF! Do yourself a favor and read the one star ratings before you fly with these screw-ups.

Guess I won’t be flying Allegiant anymore. Expression of free speech is a big no no with that company. Let’s Go Brandon…….

As you kjnow, Allegiant is a 'discount' airline. They're supposed to get you from point A to point B. BUT, good luck if you're re-routed to a city other than your destination!!! I was traveling from Las Vegas to Indianapolis. As we approached Indpls, the pilot came on and said due to a thunderstorm we'd have to circle for a while. 'A while' came and went, then the pilot said that we'd have to reroute to Cincinnati, ALSO SERVED BY ALLEGIANT. So, we get to Cincinnati. The weather has cleared in Indpls so we could refuel and go back there. Ohhhhhhhh no!!! The gate agent announced that they were contacting their contract bus shuttle to take us to Indy. 2 HRS GO BY, with no update from agent. Finally the incredibly snarky gate lady gathers us all to the podium and gets ready for announcement. A passenger starts to record video on his phone. She stops dead in her tracks and declares that she's not going to say anything until ALL PHONES ARE TURNED OFF!! Then she announces that nobody's answering the phone (10 pm) at their bus contractor. And they won't fly their perfectly good and fueled plane back to Indianapolis to take us all back. INSTEAD...she tells us that we're on our own getting back to Indy, and we can send in the receipts for the Greyhound Bus, or however we get back. Another passenger and I got together and hired an UBER to take us ALL THE WAY BACK TO THE INDY AIRPORT! He put it on his card and said he'd send in the bill, and I gave driver an extremely generous cash tip. THIS IS STANDARD PROCEDURE FOR ALLEGIANT. COME FLY WITH ABSOLUTELY NO EXPECTATIONS OF GETTING TO POINT B OR ANY KIND OF CUSTOMER SERVICE - YOU WON'T BE DISAPPOINTED!!!

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