AllegiantReviews of allegiantair.com

I've been on a total of four Allegiant flights, all from BLV to PIE back and forth. Three of the four were delayed by 2 hours. Good communication of the delays. Good customer service by calling their phone #. Pleasant crew doing their best, overworked it appeared to me. One poor gal at PIE was working the counter very hard - like a one armed paper hanger. She needed help for sure. Seats are like metal on metal, no cushion. Let them assign your seats and save over $150. Yes, you get what you pay for... but I'll keep flying them.

Never on time!

Nickled and dime to death. And Allegiant won't give me easy access to my boarding pass on my phone without downloading an app. They may be a cheap airlines, but they aren't worth the cost.

When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two teenage girls wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. Not only did these generic Charlie’s night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.

First Overall, we flew from Indianapolis to Los Angeles. The woman named Alexis What is the working at the front counter? She was incredible. Not only did she check us in but she helped us with our baggage. We had a carry-on that had to be put under the plane. She didn’t charge us saved us $75.

Allegiant canceled my return flight home, they blamed it on bad weather 🤔 even though there were no reports of bad weather in the region I was traveling. Therefore they said I wasn’t entitled to any refund/credit. Even though a link, that was provided in the text informing me that flight was cancelled, said I would receive a refund. So think twice about choosing this airline!

Purchased ticket online, set up wheel chair and ADA assistance for our disabled son. Then 24 hours before flight, called Allegiant again to confirm ADA assistance on plane and wheel chair assistance getting to the gate. When we got to the ticketing counter, the woman was so rude. I asked her to read the notes provided by the telephone agent that we spoke to, and her 1st response was that she wasn't in the reservation yet. Then a minute later she started in on us not having boarding passes printed. I then assertively asked her to again read the notes, which must have set her off, because she basically scolded me in front of these other people waiting in line, then refused to even look or speak to me further. Once my wife asked the same question, about the notes, the lady at least spoke to her and said there were no notes in the system. How in the hell can you set up assistance online, and again over the phone, and Allegiant still couldn't get the info straight. The ticket lady, or woman, because she certainly didn't act like a lady, even tried to charge us the $5 per gate pass, even though the companies policy is to waive that fee for handicapped individuals. Just a complete mess, a rude employee, and failed assistance for our disabled child. I know I know, cheap airline, expect this type of service. WRONG!! Whether you charge $100 per flight or $1000 per flight, customer service should not be price driven. Treat everyone equally, and the disabled better. F U Allegiant!

First of all, on hold for more than 2 hours in 2 days trying to get in touch with a human. and then never have I ever dealt with customer service reps who are so rude. Not ever in my life. and their policy of not price changing is ridiculous. I booked a flight for 180 which is now 110 & they will do nothing about it. Last flight for me on this airline coming up. I'd rather pay more to be treated as a person. Looks like more than 75% are negative reviews. They should be out of business by next year