AllegiantReviews of allegiantair.com

My wife and I flew Allegiant to go on our honeymoon in Las Vegas. The flight from Appleton to Las Vegas was uneventful, which is all one really expects from air travel. The attendants were engaged and pleasant, and the flight was on time all around. We had a wonderful experience. We had an early morning flight scheduled to come home to WI on Friday morning. Thankfully we woke up at around 3:15 AM instead of our alarm time of 5:30, because that gave us enough time to deal with the clown show that followed. My wife happened to look at her text messages, and saw the cancellation sent at about 1:30 AM. The message directed us to the website or to call customer service for options. I’m already annoyed because of the short, overnight notice, and lack of reason given for the cancellation. I then call customer “service”. The agent does the usual things to find out what flight I am referring to and confirming my identity, which is fine and appreciated. She then proceeds to tell me that my flight has been cancelled. I am now highly annoyed and answer, “No s##t.” She then acts completely flabbergasted that I might use profanity (and a fairly mild one at that), in response to her statement, as if I'm not already having a pretty rough morning. She lectures me for about 2 minutes about how she’s a professional travel agent and will not accept this. She starts running through her script telling me what is going to occur, and leads with the refund of my unused flight charges and possible compensation for my troubles. At this point, time is ticking away on my options for finding alternative ways to get home, and I want her to cut to the chase. I interrupt her spiel so that she can give me alternative flights home that leave today, telling her that I am willing to fly to other areas. I mention the Chicago area at least twice. She patronizingly tells me that she is a professional again, and curtly tells me to stop interrupting her so she can finish her speech. I stop talking and allow her to do so. She eventually lists off some options, like staying in Vegas for a few more days until the next flight to Appleton, or driving to Phoenix to fly to Appleton, or flying into Cedar Rapids. Note: I’m not annoyed at this point, because this is exactly what I wanted her to do in the first place, and calmly listen. She then curtly asks me if I’m still there? I tell her what I tried to tell her when I interrupted in the first place, that a refund is a last resort, and I want to hear flight options first, and that I am simply listening. I decide that I want the refund because the flight options are not acceptable, and ask about the additional compensation. She says it would probably be $200, which doesn’t come close to covering the cost of purchasing a same day ticket from another carrier. She then proceeds to give empty apologies that sound exactly like they came from a script instead of true empathy. I end the call and immediately book a flight with Delta that leaves at about the same time and arrived in Appleton via Detroit a few hours later. Our Delta flight from Detroit would be delayed twice in the five hours we laid over. The difference was in communication. I was notified immediately when these delays occurred, and was texted an easy to follow listing of alternative flights I could easily book on my phone within the next 24 hours. I never had to call anybody because my options were presented to me before I asked for them. THAT is quality service! Allegiant could easily do this, as automation could be set up to provide this to their customers. Allegiant would seemingly prefer to direct you to their website so you can find all of this yourself, or be routed to the curt attitudes of their customer service team, which in reading other reviews about Allegiant, I am not the only one who feels this about their customer service staff. Bottom line: If all goes well, and your flights are not delayed or canceled, Allegiant is a perfectly fine airline to use. If anything happens, you will likely be frustrated and wishing you paid extra for a reputable airline to bring you where you want to go. You probably will either be stuck for days in whatever city you are leaving from, or stuck paying for unused hotel stays due to their short notice in advising on cancellations. I will never roll the dice with Allegiant again, and I will happily tell everyone I know not to use them.

Flight cancelled 3.5 hours prior to boarding time. A group of 5 of us planned on attending oldest daughters baby shower. A well-earned and deserved vacation was needed and now will not happen. Very disappointing. The unfortunate result is that I will not be able to attend a family event and will lose about 800 dollars in hotel fees, since 24 hours notice was required. Zero customer service. 200 Dollars compensation inadequate. Very disappointed. I attempted to use Allegiance once before about a year ago when a trip to Nashville was cancelled during Easter. Now I feel compelled to warn others. Pay the extra money on a reputable airline so your plans are not thwarted. Lesson learned the hard way.

Buyer beware! Pay for your luggage AFTER you are packed and 100% sure of what you are taking with you! I changed my baggage the day before my flight from 2 checked bags to 1. In the end, I was charged for 3 bags. The "refund" for the baggage was issued in the form of a voucher that expires in 10 months NOT a refund to the credit card. I don't expect to fly anywhere they fly for another year, so they get to keep my $164. UNFAIR business practice!!!

Flying from Tampa to Portsmouth, a woman in our row took her cute dog out and had it on her lap. She ignored the stewardess telling her pets must remain in their bags, twice. The stewardess did nothing to insist on compliance. The dog had diarrhea all over the place, ruining my wife's tennis shoes and bag. I contacted Allegiant asking for reimbursement or vouchers. Agent Ben told me there would be no reimbursement or vouchers as Allegiant "has no control over the behavior of passengers." I was shocked that there was zero attempt to try to make up for the worst flight we have been on in our 60+ years. FAILING GRADE for customer support and customer relations.

Simply terrible and a disgrace how they treat their passengers. Had a 4:35 departure and the plane was there and ready to board us. However, another group of passengers had been delayed for 2 hours. They said they would do a simple plane switch and we would just have a 1 hour delay. This then turned into a 3 hour delay and then a 7 hour delay departing at 11:00 pm. Eventually, gave us $8 food vouchers good for 24 hours at a restaurant that had been closed for hours. Even the employees were embarrassed as how this was ran. Zero compensation for their complete lack of caring and mis-management. Stay far away.

My flight was suppose to take off at 8:55pm. Flight delayed until 12 AM. Left in the Rochester NY Airport. No food Tsa closed at 10pm. Needed to go out and smoke because of the long wait. If I do not get home tonight , I will never, ever pay money for this air carrier again .

Allegiant is actually horrible. I understand delays due to mechanical issues, but they offer ZERO customer service at the gate. The flight was delayed 3 times and the personnel left the gate for 2 hours without an explanation or update. Try to get a CSR Rep on the phone…… good luck. I would give Allegiant less than 1 star if that was possible. Avoid at all costs.

We should all know that you get what you pay for and Allegiant Air is exactly that. They nickel and dime every add on that you'd like from luggage, seat selection, when you board and even bottled water. Their planes are refurbished older models with seats that are uncomfortable and don't recline. The ticketing staff is usually not the most pleasant (my experience only) and the flight crew are also not the best you will find in the air. HOWEVER, you do save a little money. You just need to decide if the constant delays, cancellations, poor service, uncomfortable seating, and overall poor experience is worth it for you.