AllegiantReviews of allegiantair.com

Do not count on their shuttle from main airport in Austin out to Allegiant terminal. We had never used before and asked about shuttle. Stated they pick up every 20 minutes. They do not! We kept calling number and were told “oh you just missed it, sending another shuttle you way in two minutes, oh it will be there in 10”. What gets me is the lying. The shuttle driver said that the only reason she came was our calls. Then got on shuttle with others and would not give her permission to depart. We almost missed flight.

I didn't want to waste my time posting a review. So as not to ruin my day, it's impossible not to mention how incompetent and disrespectful they are to customers with the continuous delay of their flights. Specifically, flight 1409 on 02/08/2024 was supposed to arrive in Knoxville at 5:30 and arrived at 8:30 pm, three hours later. And all without notifying these changes in time, the information arrives on time to board the plane. And the same thing is happening now with flight 3029 from today 05/08/2024, when you are at the gate to board and they tell you that the flight will now leave at 12:24 pm, it was moved to 2:59 pm. It's a shame that we don't have any rights and the companies do whatever they want with the passengers. That's why the option is not to fly with these types of companies and in the reviews give a very bad review so that other passengers don't go through this. To contact me you can do so through my email er73layahoo.com and I did not contact you for excuses the damage is done.

HORRIBLE in all caps 😠🤬very non-negotiable staff at the McGhee Tyson Airport location! I missed flight time and wasn't able to go in and rebook or secure new flight the following day due to the Microsoft shutdown. Came in the following late evening, no one was present at the counter to assist with a new flight. Called phone number provided and was told to call back 9am ( which was after time of new flight I had purchased for 5:49am). Arrived during departure time to try and reschedule was told I have to pay for new flight and purchased was non-refundable ☹️Delta airlines would never handle my situation like this. I remember it was time I missed a flight 3 times in one day only paid rebooking fee for a fraction of the price and other 2 didn't have to pay anything. Called customer care to seek relief and was humiliated by rep who continually called me a "Sir" after I told her I was a woman 🥲

Our flight was canceled due to no fault of Alligent Air… but the customer service over the phone was horrible, I had waited on hold for 4 hrs the first time an employee was acting like she couldn’t hear me and hung up, the second time a worker by the name of Lisa was rude, when I called her on it, she tried to clean it up, and say she wasn’t being rude, we asked to speak to a manager, she complained, I would have to call back, not after already being on hold for 9 hrs already, then hung up and wouldn’t let me do the survey. I understand, they filtered numerous calls, but the professionalism, was disgusting, me being a prime member, I want to cancel it immediately. My sons will never fly with them again. Thank you for nothing, “Markquesha and Lisa, for your rude, behavior!

First bad service at punta gorda airport then they need to build walkways so there airlines isn't stopped by lightning this ceo running this airlines needs replaced he's not driving the airplane he's running this airlines in the ground I fly to much and keep seeing this airlines go down hill don't recommend flying on this airlines

Flight was okay, until the end. There was a disrespectful passenger being disrespectful to an older passenger. My partner told the younger passenger that he was being ignorant. Which upset this passenger so much he shoved me out of the way and hit my partner across the face with his duffel bag. We made three employees aware as we are exiting they all say the same thing. Keep moving, tell the people at the gate. So we do. Of course the younger man flees the scene and we have to make a police report. A family even stuck around with the younger man seat number and they witness the altercation. Does the airline care? No. Was anything done? No. I tried, sitting on hold for hours emailing and they say no one on the flight was made aware so nothing can be done. Like we didn’t try to tell 3 employees on the flight. I’m adding the most recent email. “Sorry we don’t meet you’re expectations” is insane.

I usually look forward to flying Allegiant. I love the beautiful Lehigh Airport, giving the feeling of home. The Pilot's almost guarantee a smooth flight despite weather conditions. Unfortunately, on this last flight a specific Stewart and Stewardess spoiled it for me and others on the plane. I understand flying is exhausting and we are only human. I also understand that dealing with the public can be stressful, but these stewardess’s were very rude and conducted themselves poorly in public creating a hostile environment. I just ask that a refresher course on customer service is an ongoing requirement. Kindness goes a long way. On the other hand I appreciate Allegiant affordable flying rates and the uniforms are nice!!! Lehigh Valley Airport staff were awesome!!!!! Thank you for letting me share.

I booked a fare with Allegiant for our spring break trip. Upon accepting and booking the fare the departure date moved to the very next morning following arrival instead of the following Sunday as it was on my screen when i booked the flight. I immediately called because I was within 7 days of the departure so under Allegiant's terms and conditions, I was stuck with the reservation. After waiting on hold for nearly 3 hours, the representative tried to correct the reservation. She said she was having the same issue on the system so she discussed with a supervisor who authorized a refund of the fare to my credit card. The refund was never processed and Allegiant is unwilling to do anything about it at this point. Worst customer service I have ever received.