AllegiantReviews of allegiantair.com

It is rare to be on time with Allegiant. What is guaranteed never to happen is to have a pleasant interaction with the gate or flight crews. They must hire from the reject pool of the quality airlines. Allegiant employees are irritable, rude, disrespectful & overall miserable people. We tolerate them when we must due to flight schedules. They are a discount greyhound in the sky run by people who deliver a full discount experience. You as a customer mean nothing to them. They see you as a problem to be poorly managed from your first interaction to the last. Fly them with the lowest of expectations & you should be fine.

Just completed a customer service conversation and it was a bad experience. On May 19, 2024 I requested a flight cancellation, and my credit card credited. The customer service rep verified my credit card number. Instead I now have a voucher. Today (5/28/24) I contacted customer service and the told me that they could not help me. They did not understand the question and then hung up on me. Terrible experience.

My recent experience at Allegiant Airlines (FLL airport from the black ticket agent working at 6:45pm) was extremely disappointing and disheartening. As a member of the military, I expect a certain level of respect and courtesy, but unfortunately, I received the opposite at the ticketing desk. The agent I encountered was not only rude but also seemed to treat me differently based on my race. While she greeted and provided excellent service to white passengers, she was dismissive and unpleasant towards me when I simply asked a question about the orange sticker for my bag. This inconsistency in treatment is unacceptable and left me feeling deeply disrespected. I strongly believe that this behavior warrants serious consequences, and I intend to file a formal complaint with Allegiant Airlines' customer service department. No customer should ever be subjected to such discrimination and mistreatment.

Six hour delay.. Pretty much no updates.. just wait. Finally sending another plane. 8PM flight will be leaving at 2 Am. They offered us $50. Insulting. It’s like they want you to hate them and go to the competition

Good afternoon Jade was at the airport 2 hours before flight The front desk gave her a hard time about luggage’s when they were paid for. She had lost her Identification the day before flight. I completely understand about checking in one luggage because of ID but why giving her a hard time about carry on that has nothing to do with ID . front check in automatically said no to both she lost alot of time there then TSA did a pre screening it only took a few minutes. then gate changed at the last minutes. now is running to the new gate to make it on time but when jade got there gate was just closing and person was laughing while closing gate I call that un professional . The whole thing was the worst experience it should be more professional . and now I lost $202 that the airline would not refund me. this is the most ridiculous thing I ever heard. Sent from my iPhone

My wife and I went on a 4day Vegas trip. Using Allegiant. From Lexington flight to Vegas was booked. But the return trip the seats I paid for in in row 1for leg room. Had been given to someone else. My wife and I were put in row 5. We both had severe leg cramps at the end of our flight. And the generosity of Allegiant to refund less than half of my upgrade for the seats. This is what to expect with not even an we're sorry. Our Vegas trip uas to be a special event

So when I arrived at the airport when I went to check in I was told my ticket was duplicated and I would not be able to board the plane. I was also told to expect a refund in 7-10 business days this is going on 2 months later and I’ve seen no type of refund I keep calling and keep getting told 7-10 more business days everytime. Till this day I’ve seen no refund and seems like a waste of time to keep calling

Our flight was cancelled by Allegiant on 3/14/24 due to weather. I received an email and in that email it said "If you take no action, Allegiant will automatically issue a FULL refund within 72 hours and email you a confirmation". We didn't receive a full refund and we didn't get an email re the refund. Only the outgoing flight that was cancelled was reimbursed. If we can't leave, there is no way we are going to make the return flight and a full refund is a full refund. No email was sent regarding the refund and 72 hours has passed. My husband contacted customer service and they said they would refund the rest in 7-10 business days. Not sure why we didn't get the "full" refund within 72 hours like their email indicated.