Alex and AniReviews of alexandani.com

I have been given many Alex and ani bracelets as gifts and have bought a few myself. However, it never fails.. they always lose the charm! Very disappointing especially when the bracelets are gifts from loved one who are not here anymore. Don’t waste your money.

I am so heated. I ordered from Alex and Ani on April 30th. the tracking info hasn't been changing since May 5th and it is now the 13th. When I track on my MacBook it says acceptance pending, when I track on my phone it says the package was returned to the sender??? I originally needed my package for May 12th and now I have until the 17th but Im really worried it still won't deliver until then. Reading all these negative reviews makes me feel not so alone but I'm panicking now because idk what to do since its a common issue with this place. Never purchasing here again!

I ordered some bracelets as gifts. I paid for expedited shipping. When my order didn’t arrive as expected I inquired and found out my order was not processed at all until the day it was supposed to arrive. Now I understand it will be another two to three business days which will make the gift 3 to 4 days late. How do I cancel the order and get my money back? I was wary of ordering after all of the issues I’ve read online. I should have gone to James Avery and will in the future. This was a $100 lesson.

I always treat myself for my birthday every year. In 2021 I purchase bracelets from Alex and Ani, they were beautiful when I received them. The quality overall is trash It was like wearing fake jewelry from the 99cent store. I attempted to clean them as I clean my Pandora bracelet but the tarnishing was just so bad. I literally would not recommend purchasing any jewelry from them moving forward. Alex and Ani should be shameful for the price they charge for such low quality jewelry.

I was given the Hearts Chain Bracelet, Adjustable by my son on Valentine's day (2 days ago). The clasp does not fully close so there is a gap and the chain links are so fine they fit right through the gap and the bracelet falls off. I have had it fall off 3 times in the past 2 days, luckily I was at home and was able to find it. I cannot wear the bracelet out of fear of losing it. Please fix the defect with the clasp and make sure it fully closes to secure the bracelet. I contacted Alex and Ani and they said I need file a warranty claim with purchase information I don't have and won't do anything. They sold a defective product and tell me it is a warranty issue. Will never purchase from them again.

I have 7 Alex and Ani bracelets. It's a real shame that this company is allowed to sell such garbage bracelets. I received all my bracelets as gifts. My family spent good money for these bracelets. They are horrible, totally tarnished. Are now garbage, the company told me there is nothing that can be done. I am writing this so people don't waste your money on this product. The company should be out of business. They are a fraudulent company selling stuff as good, nice jewelry but it turns out to be garbage in a short period of time.

Ordered a sapphire flex cuff bracelet. Wore it 1 day and one of the sapphire stones fell out. Customer service told me the item was still under warranty so they sent me a replacement bracelet. When I took the bracelet out of the box it was already missing one of the sapphire stones. I would not recommend buying the flex cuffs with gem stones. Also, purchased an engraved bracelet which can not be exchanged or returned since it has been personalized. Not worth the money. Because it's engraved it's about $50. Can barely see the engraving and the metal with the engraving is very thin.

Some of the reviews were pretty bad but I wanted to see for myself. I’m glad I did. I ordered bracelets for Christmas presents on Tuesday evening and they arrived Thursday morning. They were priced extremely reasonable and the quality isn’t bad.