Alex and AniReviews of alexandani.com

I’m sad about this company. I have literally been purchasing from them since day one when first sales were started. I have over 50 bracelets & multiple necklaces from over the years, and my 2 teenage daughters have quite a few pieces ! Anyway, I was always a happy customer but then the last couple years and very recently things have been going downhill for instance, my last purchase, the bracelets came in no box no paper and there was no card that usually has a little quote or an explanation on it. They were literally wrapped in plastic with scotch tape, and the bracelet didn’t even have a tag on it and it looked like it was worn, it was slightly scratched, so I contacted them and they immediately sent me out a new one, but I kind of felt like they acted like I was lying or it was my fault or I don’t know what they were trying to say, but the vibe was off, and I literally did unboxing and sent them the videos/pictures of the opening of the merchandise so it was all right there for them, clean and simple to see and obviously they thought so because they sent me a new one, but they’ve had to send me a couple replacements because of broken or tarnished and that’s just not the experience I used to have in the prior years now it’s a shame because they have these cute zodiac necklaces and I really want one but why should I make a purchase?

I'm choosing to give Alex and Ani 3 stars BECAUSE customer service is very very good! I have spoken with Kristy twice now, and she has been nothing but helpful and honest. HOWEVER, I was torn between a 2 and 3 because the product I got was HORRIBLE quality. When I tell you it broke not even within a minute of me having it... I'm not lying. I was so upset that I called them sobbing on the phone because it was a birthday present from my boyfriend. They immediately sent out a replacement when I sent them photos of the necklace in 2 pieces. Another reason I am not rating them higher is that for another product I ordered I chose 2-day shipping (which was an extra 10+ dollars) and they never even shipped it from the warehouse! So when I was supposed to get it 4 days ago, I still have yet to recieve an update. I called today to ask them where it is, and when they informed me it never shipped, they accommodated me with next day shipping and refunded me my money from the 2-day shipping.