Alex and AniReviews of alexandani.com

The quality has gone downhill but then it wasn't that great to begin with. The latest silver bracelet I got felt stiff and hard to adjust. The charms were fine but the metal is less flexible and you can tell they switched to less expensive metal. I will never buy these new again - you can get practically brand new ones for cheap on other sites like Poshmark, ebay and Mercari. They are not worth much once you take the tag off and wear it. Not quality silver or gold, just a lot of clever marketing around "positive energy" and the fact they're made in the USA. They tarnish so easily that if they were made in China you'd think they were dollar store items.

I really like their bangle bracelets. I began purchasing them in 2016. However, the charms fall off because the link to hold the charm is not welded on. When the problem first started I was able to return it. Then it became I am really sorry I can buy another one and lastly they offered me a new link to put it on myself again this means it is not welded. When I asked if they could have it welded on the answer was of course NO. I have lost 3 charms and 2 others have fallen off. I purchased all of my bracelets )approximately 10 -12) of them at the Lenox Square in Buckhead, GA. The last store that I went to and they gave me the link to do it myself was at Perimeter Mall in Atlanta. So I am very disappointed to say the least.

They r scammers. I bought a string bracelet for $20 and they had the nerve to charge me $21 for shipping. They told me I had it expedited. I’m not stupid. Plz do not allow them to be on the internet to keep scamming people. My husband called them and they were rude and did not want to know anything. Plz get rid of those thieves 👹

AMAZING COMPANY AND CUSTOMER SERVICE!!! I have ordered from Alex and Ani before and I love their products! Bangle Bracelets are my personal Fav! They are SUPER CUTE, GREAT QUALITY and SO UNIQUE AND SPECIAL! The meaning behind each bracelet is absolutely adorable! I recently ordered 3 more bangle bracelets to give as gifts and I purchased the priority shipping to accelerate the arrival date! I was advised my package would arrive within 3-5 business days...it did not! So, on the 9th business day I called in and spoke to someone about this. They immediately looked into the issue, found out my order was purchased but never sent out! They refunded me the full price as they had to create a new order. However, when repurchasing the order they honoured the discount that came along with the bracelets when I purchased my order originally, they waived all shipping fees and gave me an even higher priority shipping! The lady on the phone was kind, quick and very helpful! It is not very often that customer service representatives care about you when you call in, but I could tell she truly cared about my order, understood my concern, apologized for the issue that occurred and made me feel happy and satisfied leaving the phone call. I would recommend this company to anyone looking to buy cute, quality, affordable and meaningful jewelry!

I received my chain link bracelet. I was disappointed it wasn't shiny silver. And it's worse now for the wear. I've been wearing soon as I got it, for couple weeks now. Whatever it's painted with is wearing off fast. I don't recommend this company's jewelry, not worth 10$, much less the 40$ I paid.

I never received my charms from them and when called to get help, I was told it’s nothing they could do about it.

Yes, I read that shipping could be delayed because of Covid, but that did not pop up until after I had selected and paid for my shipping method. Still has not arrived, have to return and buy different gifts for tomorrow graduation.

These products are garbage..... looks nothing like the pictures looks like something you can buy from the dollar store they won't refund me my money I paid over 100 bucks for this crap.... and all they say is we can give you a gift card!!! I don't want a gift card I will never buy from them again or recommend to anyone else!!!