Alex and AniReviews of alexandani.com

Stopped in to get my daughter a birthday gift while in town on vacation. I told the young lady in the store my daughter's birthday for the correct zodiac bracelet. Trusting her rather than double checking what she chose, I presented my daughter with the gift later that night in front of a restaurant of family and friends. It was the wrong sign! My daughter was only in for the day, had to catch a flight the next morning & I had to find my way back to the store from the other side of Vegas. After explaining what happened, they exchanged the bracelet without any compensation for the aggravation and inconvenience. Not even a discount. So now I'm left with a birthday bracelet and no birthday girl for the next two weeks. Thank you for ruining the gift. I will never purchase anything from this jewelry chain ever again.

none of the 3 jerseys I puchased were the correct size and they refused to refund or exchange them.

The first time I came in it was lovely. The second time I was less fortunate. Between their prices, customer service, and cheap craftsmanship I wish I had an option to give 0 stars. When my son came in to talk to me they wouldn't let him in because of a "sensor", the same with my HUSBAND! The minute he walked in they asked bluntly 'are you buying something'. How unprofessional! My advice to anyone trying to buy something there is: Don't.

My daughter bought me two Alex and Ani brackets for Xmas. One for my grandson and one for her. The one for my grandson only began to completely tarnish. I write Customer Svce. Never rec’d a reply. I followed up a month later and was told by Lindsay S “ Tarnish is not covered under our 1-year limited warranty. Upon review, your submission does not fall within our warranty guidelines.” I would never purchase another Alex and Ani bracket as they are not cheap and if they begin to tarnish like mine did it’s very embarrassing especially if it was a gift and how they can tell me that one completely tarnished and the other didn’t when I clean and wear them the same is beyond me. There must obviously be an issue with one of these bracelets and they just didn’t care!!

I love Alex and Ani bracelets!! I ordered a Mother Daughter set on Monday 2/14, and received it 2/16. Amazing shipping time and I love these symbols for me and my baby!!

It takes dummy long to contact customer service. I had to contact customer service just to check on a single ring. You’re better off buying from Ana Luisa or Missoma tbh.

I have collected Alex & Ani bracelets for years, thinking I could one day pass them on to my niece/grandchildren. Their styles & designs are wonderful. HOWEVER, for the price they charge, they really could make a bracelet that doesn’t almost immediately start to tarnish. I store them in an air tight box, keep them dry (skin is not dry however & has natural oils etc so it’s impossible to keep them 100% bone dry while you wear them) & follow all of their so called care instructions, but they still tarnish. Every. Single. One. I’m going to try Pandora this year & see if they are a better investment. Sorry to say, Alex & Ani are junk. Not worth the money. Do better Alex & Ani.

The engraving on the new” made to order “bracelets come out terrible. Light and super small. They will not return which I knew when purchasing but since I’ve bought a ton of bracelets in the past with this company I had trust. They did nothing to compensate. Not even a discount to buy something else.