Alex and AniReviews of alexandani.com

Horrible experience!! I was waiting for the order 3 weeks, i contacted them several times, no answers, one of the items was no longer available and they charged me for it! Horrible i am not buying anymore

Ordered a gift on 8/6. Didn’t receive it until 9/1. However, the item is NOT what I ordered… had to contact customer service so many times for this order and they still can’t get it right… so pissed!!!

After waiting so long to receive it I ordered two bracelets one wasn’t in the package like the other one it tarnished I’m so disappointed I will never purchase from them again

It’s a scam for that promotion code spend $50 and get $25 coupon code for a future order. For one, there is nothing stated that you can’t use a coupon code on your order because you wouldn’t qualify for that promotion. I placed my order and I made sure even after using my coupon code my order totaled $55. After placing my order I called customer service because I never received my $25 coupon code and the woman told me I don’t qualify because I used a coupon code even though my order met ever stipulation the promotion stated. The woman proceeded to tell me it’s not stated on the promotion details but it’s not the website somewhere . What a joke! Never again

Paid extra for quick shipping. As of the day I was supposed to receive it, just the label was made. Unacceptable!! I would give NO stars if I could!

BAIT & SWITCH!! I ordered several On Sale & Clearance & Extra Clearance items at the prices shown in ads and on their website, but when I added them to my cart, unknown to me, THE PRICES CHANGED! I was livid! When I contacted Customer Service, at first they denied the issue. When pressed, they rationalized it that On Sale & Clearance & Extra Clearance items CAN’T be ordered at the same time. What?? When asked about doing 2 separate orders without being hit with double shipping, they said NO! I told them they were out of their minds, and cancelled my order! Isn’t this crap illegal? Their ad and website prices are bogus, this is a SCAM!!

Alex and Ani in the last year or so has completely gone down hill. The styles are no longer the same the quality is not the same. As of recently the shipping is also trash. Items are now being shipped out of GA instead of Rhode Island. Everything is being shipped UPS to USPS and it’s taking waaaay longer than it was before. I used to receive my items within days now it’s taking 1-2 weeks to get my items. I remember during quarantine there was no shipping charge at all. I get it y’all have to recoup money but if you’re going to charge 6 for shipping than ensure things are done right. I have items from when they first went into operation 2004 I believe it was that still look pretty decent besides the minor tarnishing. The jewelry now is not my favorite. I’ve been such a Fan of Alex and Ani but now that the Carolyn Rafaelian is no longer apart of Alex and Ani I think I’m going to call it quits. She no longer designs for them and you can tell.

Compre una pulsera (LOTUS PEACE PETALS & Bangle Bracelet) hoy Lunes 17 Julio 2023 recibí el pedido y cuando lo abrí únicamente venía el brazalete y no los charms. Los pueden enviar ? O devuelvo el Brazalete y me reembolsan muchas gracias y ojalá lean esto. Karla Guerrero. Puerto Aventuras, QRoo