Alex and AniReviews of alexandani.com

DI NO IRDER FRON THI COMPANY!!! Absolutely no customer service, never received the order I payed for, and was unable to get any customer service. They are a fraud, and crooks. Not part of BBB, and it shows.

Jewelry was junk. I returned it, never received a refund. Everytime I submit a help request I get the same return instructions (I followed them the first time) as a response. Their customer service is some sort of robot/ AI and I cannot get a human response.

Awful. All the way around. I ordered 2 rings and when they showed up they looked like they came from a gumball machine for kids. A $72 gumball machine. The return process is almost non existent. I had to scour the site in order to find an email address to write to about returning. I did this FOUR times. Finally after 3.5 weeks I disputed the charge with my bank because the company said they were returnable but never responded. Only after the dispute did I hear back from Alex and Ani. They asked me to return the items, which I did. But the charges were never reversed. Pitiful excuse for a company that used to make some cute things. No wonder their stores went out of business. DO NOT WASTE YOUR TIME OR MONEY.

Not happy at all with Alex and Ani. I ordered a bracelet online for a gift and nowhere did it describe if it came with a box. I had to email them to find out. Turns out non of the items come in a box, you have to purchase it for $3.00. Since it was for a gift, I purchased a box. It only seemed right to give a gift that has a brand name in it’s own box. I received the bracelet, the quality and the design was not as expected so I returned the entire order. They do not refund you for the box. What am I suppose to do with an empty box that has the name Alex and Ani on it? The $3.00 may not be much, but it’s the principal. The way they run the business, it’s no wonder their physical stores have closed. After this experience, who wants to order from them again. Good luck with your online shopping platform.

A year ago, I placed a large order to sell in my Ebay store. I have had them in storage, in their boxes, tags affixed. I just went through them all yesterday and THEY ARE ALL TARNISHED and SMELL BAD. I have wasted 100+dollars on this substandard expensive crap. I'm a day late on the warranty and they won't do anything for me. I will never shop this brand again.

I had a terrible experience with ALEX AND ANI. I mistakenly purchased the wrong bracelet and attempted to contact the company less than an hour after my purchase to cancel the order. Unfortunately, the only option available was to reach out via email. Despite my prompt contact, I was told that I couldn't cancel my order and would have to wait to receive the merchandise before I could initiate a return. Upon receiving the items, I followed their return instructions meticulously. However, I was only refunded for one of the three items I had purchased. This level of customer service is unacceptable. I do not recommend anyone purchase anything from ALEX AND ANI.

Their customer service and business practice is terrible!! I placed an order, about an hour in after placing the order I decided to cancel. I sent them an email and was responded to right away that the order cannot be canceled I would need to return it once I receive it. I responded that the order was just placed and has not even processed or shipped yet. I also let them know I don’t have a printer to print the return label. I cannot be running around to return things as I am currently disabled due to major heart surgery. Nope didn’t make a difference they simply don’t care. Still emailed me the label and the merchandise was shipped 4 days later. So they could’ve cancelled the order with no problem. It’s no wonder they went out of business!!!! I will never order another thing from Alex & Ani!!!!! Horrible business!!!

I purchased 5 different bracelets back in February. One of the bracelets broke after wearing it only a few times. I immediately went to the website and followed all the steps. Took very clear pictures and filled out the form sending it to the website. Received an email back saying someone would be in touch and I never heard a thing. I’ve called 3 separate times and only hear a message saying to email the company and it disconnects. I’m not even able to leave a message. In total, I have emailed 3 times only hearing back the first time.