Alaska AirlinesReviews of alaskaair.com

IT issue causing a ground stop. Stuck on the tarmac with every other person traveling on Alaska. This is a recurring problem with this airline which they can’t seem to correct. Terrible!!

Let us begin! Customer Service is essentially useless. Potentially the money that is spent on the payroll of these representatives should go into other avenues. Arriving at Newark Liberty Airport an hour before my flight and of course departure times being to change and even the gate numbers. By the time we board and attempt to leave it was 6:45 pm delaying the flight already by an hour and fifteen. Subsequently, due to the crew not departing on time bad weather hit getting and the FAA grounded all flights. ( Customer Service can't tell you the time ground flight because of proves the flight was already delayed prior. Not a member of staff showed any drop of remorse for it's companies failings. I guess when failing because the norm doing a normal task is difficult ) In being four hours late to arrive in Seattle, I missed by connecting flight. Not one representative cared. It didn't matter they failed miserable and you have to appauld them. I had to end up taking an Uber that cost four hundred to get to my destination because truly Alaska Airlines servers no purpose what so ever in actually so why serve consumers when your product doesn't work. And at the end of it your shit out if luck with not a single person too help you. Alaska Airlines goes above and beyond to realize you don't matter what so ever. If possible fly with a different airline all together it isn't worth your time, effort and especially your hard earned money. It's easy to make money throwing morals away.

I paid for a First Class seat and did not receive my money's worth. I've flown First Class before and knew what to expect, but this airline did not meet those expectations by a long shot. When you board, there is no warm cloth with which to wipe your hands and face. There is no glass of champagne - just a tepid, lukewarm cup of orange juice in a PAPER CUP. There was no amenities case, no blanket, no pillow. This was a 4 hour flight and those would have been welcomed. There was only 1 meal, and no snacks were passed around. The meals were a joke, although they were served on ceramic plates with metal cutlery. The real kicker was that there was NO TV screen available for passengers to use to watch movies or follow the flight of the plane. No entertainment at all, unless you brought your own laptop or tablet and paid $8.00 to use their WIFI. WHAT A COLOSSAL RIP-OFF. Don't fly Alaska!!

Subject: Disappointing Experience with Alaska Airlines at Seattle Airport I recently had a very frustrating experience with Alaska Airlines at the Seattle Airport, and I feel compelled to share my concerns. After arriving on a Hawaiian Airlines flight (which, I must say, was outstanding), I was informed by a boarding agent that my connecting flight was departing from the C gates. I made the long walk from the S gates to C, only to be told by a guest agent there that my flight was actually back at the S gates. This kind of miscommunication is incredibly inconvenient, especially for passengers unfamiliar with the airport layout or on tight layovers. To make matters worse, I encountered a staff member at Gate S4 around 7:00 AM— a blonde woman—who was dismissive and unhelpful when I asked for assistance. Her lack of engagement left a very poor impression. At Gate S2, another employee named Supra downgraded my seat from premium without any consultation. She stated that I had a premium seat but never asked whether I was willing to pay to keep it—she simply assumed I would not. This was presumptive and frankly offensive. It felt as though I was being unfairly judged based on appearance or assumptions. The employee at S4 also came across as biased, and the overall attitude from both staff members was rude and unprofessional. It was only thanks to the excellent service from Hawaiian Airlines that my travel experience wasn’t entirely negative. I am extremely disappointed in the lack of organization, poor communication, and customer service I received from Alaska Airlines during this connection. Going forward, I will strongly consider flying with other airlines, even at a higher cost, to avoid being treated so poorly.

I don't know where to begin with this airline. We all know it's kind of a running joke that dealing with the airlines is worse than going to the dentist. Alaska airlines was one of the best airlines and stood out from the rest for years. I always went out of my way to make sure I booked with them and was a long-term mileage plan member flying about 100,000 mi a year with them. They've just gone downhills so fast. I seem to be more focused on virtue signaling than actually running their airline. I have recruit a lot of miles over the years with them but guess what? I can't use any of them. Despite there being multiple available flights on any given day they completely black them out to be used for Mileage tickets. They give you some crappy long multi stop long layover option and nothing that actually is reasonable. So you're really earning miles that pretty much become useless now. Nice scheme. Saves them a lot of money I'm sure. Additionally their website and booking is a joke. We've tried to book multiple flights recently only for it to have an error at the end saying it's not available. Their phone rep said their website doesn't update in real time. Well that's apparent but it doesn't update in any amount of time it seems. These flights set up there appearing to be available and they let you go through the entire booking process only to find out they don't exist. This all seem to start when they partnered with American airlines and integrated those options into their system. Anyway, they've lost a long-term customer in us and we can't even use the miles we've earned with them over the years to cash out here. We've since started choosing Delta or United which seem to be far better. If you ask me a few years ago if I'd be saying that I would have thought you were crazy but it goes to show how quickly a company can go downhill. I also question their pilot qualifications and safety. Flying for years in Alaska We had outstanding pilots and I never worried. In the last year or two they seem to be utilizing a lot of low hour inexperience pilots that put the landing gear through the runway. let's be honest, none of us care who's flying the plane as long as it's an experienced and safe pilot. They seem to be focused on everything but the experience and decision making of the pilot in the seat

Needed to cancel flight from LAX to Liberia at last moment due to family illness. Ground staff (who were very helpful checking in the rest of my family who did take the flight) suggested writing to Alaska Airways which I did - but expected nothing. They replied within a few days with full refund for my flight. Amazing. Sorry to see they aren't getting many 5* reviews! Maybe they're turning a corner??

I booked a flight eight months in advance and used miles for the first time for personal travel. They cancelled the return flight home and I had to buy a ticket on Delta. The customer service was unapologetic and said there was nothing they could do to compensate for the inconvenience and additional expense. Time to cancel my Alaska Visa and protest that they are treating their customers as bad as they treat Joe Eskimo on their tail. They don’t seem to realize that they staff and equip their planes like a regional carrier but pretend to be global worthy.

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own airline tickets because tickets could vary in travel times up to over 24 hours duration. I booked the tickets with Alaska Airlines departing Minneapolis MN to Seattle. We arrived early for our flight in Minneapolis. Alaskan Air canceled our flight due to their failure to maintain their aircraft. We therefore missed the sailing of the ship. This was all no fault of our own and find out the travel insurance we thought would cover us was not going to cover this. We are out over $3,000 and no one is offering us anything, credit wise or nothing.