Alan MedsReviews of alanmeds.com

I have been with Alan meds for nine months and I couldn’t be more pleased. Their business processes are focused exclusively on exceeding customer expectations. I had an experience with Sam today, who is one of the customer service representatives for Alan Meds. And once again, I was extremely satisfied with his help. I was having a problem uploading my picture to the intake form that is a requirement for medication approval. Sam patiently explained to me what to do to upload the picture. His directions were explicit and easy to follow, and yet, I couldn’t upload it. I talked to Sam multiple times pertaining to this matter. To tell the truth, I had become embarrassed, because I felt like an idiot for taking up so much of his time. However, Sam made it abundantly clear that he would work with me until the picture was uploaded. I finally uploaded the picture, and discovered what I was doing wrong. Sam is an outstanding professional, and this experience once again underscores that Alan Med’s is all about exceeding customer expectations. Thanks again Sam for all help!

Anna works very hard at being accommodating on behalf of the customer. I asked for some additional follow up. Anna was absolutely thorough in fulfilling my request and did so on a very timely basis. Anna was always courteous patient and professional. Anna is just a pleasure to work with!

very easy to work with. I have lost 55 lbs and have been in the program since April of 2024. No food noise, no cravings. Slight nausea at the beginning, but has subsided. I feel great, the medication has stopped my closet eating, and has changed my portion control.

Everything about my experience with Alan Meds was outstanding beginning with interactions with my customer service representative Matthew. I needed my prescription handled quickly as I was going to be out of town for two weeks and Matthew made sure everything was processed in an efficient and timely manner. This GLP-1 provider deserves a lot more recognition and visibility!

Alan Meds was fine a year ago but they keep getting progressively worse each month. I received monthly check ins with photos and a questionnaire. Once they got my credit card for quarterly transactions instead of monthly it was off to the races. My last shipment was sent with no check in and no review of my progress and no text message telling me it was being processed. I just found my $1450 worth of spoiled semaglutide sitting in a box in my garage where the delivery person put it last month. I called Alan Meds to try and resolve this oversight and was treated with utter disrespect and a pile of sorry there’s nothing I can do , we sent you an email. I don’t do email, I have always responded via the text messages I received before each new shipment. The have the money I have poison. Just to add imone more surprise I was informed that Alan Med can no longer sell semaglutide but if I’m interested in a different medication they can fill that. Do business elsewhere, save yourself some the trouble of a poorly run and questionable company. Good luck

Great service

I’m absolutely floored at how good these doctors and receptionist handle your case! I was charged $1500 on my card and I didn’t receive my medication yet. I called them right up and they took it right off the bill. No questions asked. I was so happy with the way they took care of me. I also spoke to a young man and he was excellent handling my case as well. These people are pretty damn good.

I have been trying to cancel my subscription for 4 days now. I've been unable to cancel it on line, I've tried to chat, I've sent emails to help and I've called their customer service # all without success. They billed my card today. Payment is pending. I called my credit card company and have disputed charges and cancelled the card. But I still need to make contact.