Alan MedsReviews of alanmeds.com

Response from Alan MedsMar 9, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to discover your delivery in that condition. Our goal is to provide clear communication and reliable service for every member while protecting your personal health information. Because of that, certain communications need to be handled through our secure email process. To balance careful medical review with timely access to treatment, orders may be eligible for automatic shipment if a member has completed an intake form within the previous 100 days. This helps ensure providers have up-to-date information while allowing shipments to be processed quickly. We want every interaction with our support team to feel respectful and helpful, and we take feedback like this seriously as we continue improving our processes. If you’re open to it, please reach out to [email protected] so our team can review your situation and work toward a resolution.

Response from Alan MedsSep 10, 2025

Hi Mlsread, Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.

Response from Alan MedsJul 24, 2025

Dear Selwyn, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.

Response from Alan MedsDec 23, 2024

Dear Suzanne, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve refunded you for the pending order and reached out personally to go over any other details. Your satisfaction is our priority, and we look forward to resolving this for you.

Response from Alan MedsSep 5, 2024

Thank you for sharing your feedback, Dawn. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. Our doctors review all information, including external prescriptions if provided, in a patient’s medical intake and issue a prescription based on the information provided. In instances when a prior script is not provided and a patient has not been on a GLP-1 medication for 30 days, our doctors can’t start customers on a high dose. Our doctors follow the titration schedules of the brand name medications.  Your health and satisfaction are our top priorities. A member of our team has reached out to you directly to addresses your concerns. Please don’t hesitate to reach us at [email protected].

Response from Alan MedsSep 4, 2024

We want to congratulate you on your initial success and weight loss, Lovett! We're sorry to hear you hav not seen sustained results. It typically take about 2 to 3 months to show their full effects taken in conjunction with nutrition and lifestyle adjustments, though individual results may vary. At Alan Meds, we follow the same dosing titration schedule as name-brand medications, starting with a lower dose to allow the body time to adjust and minimize potential side effects before increasing the dosage. If you have any specific questions or concerns about your dosage, you can always discuss them with our doctors via the Alan Meds portal. For any non-medical questions, feel free to reach out to [email protected] -- we're always here to support you. Additionally, please be sure to check out our resource center for lifestyle, fitness, and nutrition recommendation to maximize the effects of GLP-1 treatment:https://www.alanmeds.com/resources

Response from Alan MedsSep 4, 2024

Thank you for sharing your feedback with us, Libertad. We apologize for the inconvenience you experienced with the delivery of your medication. We understand the importance of proper refrigeration and are committed to ensuring your meds arrive in optimal condition, though we don’t always have control over shipping partners. We are currently reviewing our delivery procedures to prevent such issues in the future. In most cases, your medication should remain safe and effective even if exposed to warm conditions during shipping. However, if your medication arrives hot to the touch or if you have any concerns about its condition, we are happy to address them. Your satisfaction is very important to us!