Alan MedsReviews of alanmeds.com

Response from Alan MedsSep 10, 2024

Thank you for sharing your feedback, Jennifer. Your account has been cancelled and a member of our team has reached out to you directly. Alan offers month-to-month commitment options and longer commitment options to help each individual achieve their wellness goals. Early cancellations are based on the terms you signed up for and we hope to earn your trust as we support your weight management journey and you can cancel based on the commitment terms of your current plan. We wish you success in your weight management journey. If we can be of any further assistance, our team can be reached at [email protected].

Response from Alan MedsAug 28, 2024

Hi Jamie. Thank you for sharing your feedback. We're sorry to hear about your concerns and value your feedback very much as we continually seek to improve our customers' experience. We offer one monthly price for all doses with a discount on the first month. Our regular monthly includes your telehealth appointment, unlimited access to message with your doctor, compounded medication at any dosage (if prescribed), and access to a portal where you can manage your care plan and track progress. We're committed to providing you with quality care that’s both effective and economical and recently launched several new pricing programs to provide our customers more options! A member of our team has reached out to speak with your directly so we can make this up to your satisfaction and share our exciting pricing updates.

Response from Alan MedsAug 22, 2024

Thank you for sharing your feedback. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. Our doctors review all information, including external prescriptions if provided, in a patient’s medical intake and issue a prescription based on the information provided. In instances when a prior script is not provided and someone has not been on a GLP-1 medication for 30 days or more, our doctors generally advise returning to the starter dose for you health and well being. Our doctors follow the titration schedules of the brand name medications.Your health and satisfaction are our top priorities. A member of our team attempted to reach you today. Please don’t hesitate to reach us at [email protected].

Response from Alan MedsJul 26, 2024

Thank you for sharing your experience, Phillip. We're sorry to hear you didn't see results right away however this is to be expected! GLP-1 medications (including Semaglutide and Tirzepatide) typically take about 2 to 3 months to show their full effects taken in conjunction with nutrition and lifestyle adjustments, though individual results may vary. At Alan Meds, we follow the same dosing titration schedule as name-brand medications, starting with a lower dose to allow the body time to adjust and minimize potential side effects before increasing the dosage. If you have any specific questions or concerns about your dosage, you can always discuss them with our doctors via the Alan Meds portal. For any non-medical questions, feel free to reach out to [email protected] -- we're always here to support you. Additionally, please be sure to check out our resource center for lifestyle, fitness, and nutrition recommendation to maximize the effects of GLP-1 treatment:https://www.alanmeds.com/resources

Response from Alan MedsJul 31, 2024

Thank you for sharing your feedback with us, Susan. We sincerely apologize for the inconvenience you experienced with the delivery of your medication. We understand the importance of proper refrigeration and are committed to ensuring your meds arrive in optimal condition, though we don’t always have control over shipping partners. We are currently reviewing our delivery procedures to prevent such issues in the future. In most cases, your medication should remain safe and effective even if exposed to warm conditions during shipping. However, if your medication arrives hot to the touch or if you have any concerns about its condition, we are happy to address them. We have attempted to contact you and would like to connect directly to resolve this issue. Please reach out to us at [email protected] at your convenience. Your satisfaction is very important to us!

Response from Alan MedsJul 22, 2024

Hi Mary Beth - we're sorry to hear you haven't seen results right away however this is to be expected! GLP-1 medications (including Semaglutide and Tirzepatide) typically take about 2 to 3 months to show their full effects taken in conjunction with nutrition and lifestyle adjustments, though individual results may vary. The first month is mainly focused on getting your body accustomed to the medication. At Alan Meds, we follow the same dosing titration schedule as name-brand medications, starting with a lower dose to allow the body time to adjust and minimize potential side effects before increasing the dosage. If you have any specific questions or concerns about your dosage, you can always discuss them with our doctors via the Alan Meds portal.  We're always here to support at [email protected]!

Response from Alan MedsJul 24, 2024

Thank you for sharing your feedback, Rod. We're sorry to hear about your concerns and value your feedback very much as we continually seek to improve our customers' experience. We offer our customers discounted pricing off the retail price and have an introductory month pricing. Our regular monthly includes your telehealth appointment, unlimited access to message with your doctor, compounded medication at any dosage (if prescribed), and access to a portal where you can manage your care plan and track progress. We understand that navigating payment options can be a hassle. At Alan Meds, while we don’t accept insurance, we’ve worked hard to make our program affordable. Our costs are typically 30-65% lower than what you'd pay at retail cash rates. We're committed to providing you with quality care that’s both effective and economical.

Response from Alan MedsJul 18, 2024

Thank you for taking the time to share the details of your experience with us, Holly. It is not the level of service or experience that we hope to provide our customers and we are sorry for this. Our number one goal is to provide our customers their medication in a timely and stress free manner and support them in their weight management journey, we did not meet this goal for you and know we let you down.  A member of our team has attempted to reach you by phone and email. We hope to connect with you soon. Please don't hesitate to reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction.