Airsoft MegastoreReviews of airsoftmegastore.com

ordered a mystery box and the description said customers could choose the gun model but I was never given the option to choose. contacted customer service multiple times and no response. Order said it was shipped with no tracking number!! So i'm basically gonna get something I didn't order if i even get anything!!!!! will never buy from here again

I have had nothing but issues working with airsoft megastore customer service. I bought a 3 gun boneyard mystery box which was supposed to include 3 guns ranging from snipers to gas pistols to rifles l, it also stated in the description that they were "nonfunctional but may be used for parts or to be repaired" Guns i recieved were 2 non blowback pistols both the same model both with the same problem (what are the odds of that) and a SPRINGER m1 carbine, please tell me what can i use any of these "parts" for. I felt as though i was screwed and gave them a call and surprisingly got a rep on the line very quickly after describing what i recieved she mentioned that yes the items i recieved had no value as repairable or for parts and should have been THROWN AWAY and NOT put into the mystery box . She said i needed to send pictures of the items recieved so that they could start an "investigation" into the items recieved so i obliged. 2 days later called back after no confirmation at all and got another female who stated that they did not recieve the emails (i sent 5 emails so they could get as many pictures as i felt was needed) and that while yes while i should not have recieved that springer that was a risk i took buying the boneyard mystery box as "if they could fix it why would they throw it into the boneyard instead of jist fixing it and selling it for more" but also stated that in order to continue with my request for replacement or refund i would need to resend the emails again, which i did. After another 3 days of waiting no confirmation was recieved so i called again and this time got a guy who "seemed very helpful" he stated that while they have not recieved the emails yet they would still send me a new batch of guns and even offered a pick at model preference. He stated they would not be able to get them shipped out that day (call was after 4pm pst on a friday) and due to labor day would not be able to send them out until that tuesday. I was happy to accept that answer and moved on, UNTIL that following thursday when i called back to get an update on the shipment in which i was told "its being processed we only have 2 technicians who run the boneyard portion and one of them is out for an unknown reason and to give them some time and that i would shortly recieve a confirmation number with tracking info for a new shipment. Here i am writing this review almost a full 2 weeks since the most recent call and 3 weeks since the first call was placed and i still have not recieved ANY kind of correspondence regarding the package.

If your order is screwed up or your part is defective it will become very clear that this company is a complete joke. They sent me the wrong part, even though the invoice had the correct part number listed, the part itself was off by a single number. Didn't stop the "QC" person from signing it off and shipping. First tried to call their 1-800 #. Repeatedly after a long wait a message comes on telling you they are so busy please call back later. Every time I called. Next sent them an e-mail and got a auto-response that they will work on it. Nothing for weeks. Sent again, nothing. Not until I filed a Paypal claim did they try and reach out to me about the issue. They asked for a photo of the part which I provided. Then they ask me to send it back to them with a tracking # and they will send me the correct part. Since when am I obliged to pay for shipping back your screw up?? No RMA number, nothing. Every other air-soft site I've dealt with provides you with an RMA, pre-paid label, etc. Not these guys. Read the other posts, look them up on YELP - Avoid Airsoft Megastore at all costs - too many other good vendors out there.

One of the worst companies that I have had the pleasure of dealing with. Their shipping is expensive and slow. It seemed like I was getting a good deal on an airsoft gun even with $16 in shipping costs. After two short weeks the gun showed up. The gun worked for an hour. So I went to the website to see what to do to return the gun. Thankfully my situation fell into the approximately 1% of reasons that you can return the gun (only for exact replacement). So I contact Customer support and wait some more. Then I contact them again and finally get the RMA#. I have to send the gun back for replacement, but guess who gets to pay the shipping charge for their faulty product? That's right, me. At least the $16 I had to pay got the gun there in 2 days...weird. After about another week they send an email saying that they don't have that gun anymore and I can only get store credit. So I get store credit for just the price of the gun. No original shipping cost, no second shipping cost, and nothing to cover the cost of shipping that would be incurred by using the store credit! I would understand if I was returning the gun because I changed my mind or if I didn't like it. They sent me a non-functional product. I would recommend not buying from this company and if you do, be sure to think about the complete lack of support or care that you will get from the company.

Hello, I am a guy who just wanted a good airsoft gun to shoot around with. After lots of research I got a good deal with this company. When I received my package it seemed that they sent me the wrong battery for my gun. When I called them, the lady on the phone was really nice and knowledgable. After explaining my issue she reviewed my order and then noticed that the battery I ordered wouldn't have worked for my gun anyway! I was really appreciative that she took the time to look that up. She then sent me the correct battery free of charge. Don't bother emailing the company because I haven't gotten a reply via email, but over the phone they get stuff done. I've had a fine experience with it and I'm so shocked that they have so many bad customer service reviews.

This is by far the worst company I have ever dealt with. My son and I ordered an M4A1, chest rig, goggles, face mask, and gloves. I only received the face mask and gloves. I have been trying to contact them since February 2nd. It is almost 3 months later. They never respond to their emails and I cannot get a hold of a customer Service rep despite waiting sometime upwards of an hour on the phone. I don't know what to do. My son saved for 6 months to buy all of this and it has been a nightmare ever since.

Purchased a AR styled rifle for a Christmas present for our grandson beginning of 12/15. He opened Christmas day it fired 3 rounds & quit. After making numerous phone calls I finally spoke with a young lady. She promptly informed me I would receive return information within a few hours. 3 days later the email arrived. The short version, today's date is 03/25/16 the replacement is to ship 03/29/16. If you don't mind 40-60 minute wait times on hold & no response to emails other than automated ones then this is the company to buy from. However, I feel 3 months is a long time for our grandson to wait for his Christmas present!!!!!!!!! Oh, the on-hold message must have been written by a 14 year, it certainly was not written by a responsible adult. Sorry for insulting 14 yr olds.

I purchased a SCAR-L Sportline MK-16 Mod O last June for my sons 13th birthday. The first one they sent worked for 2 days and then would not fire. We ended up sending it back because they could not fix it over the phone and I had to send it back at my expense. Airsoft sent another rifle they said was brand new and that quit working after maybe 3 days. I asked for my money back and they said to send the gun back at my expense and they will fix it. By then, it did not make sense financially to send it back so it sits in its box as a $300.00 paperweight. Do yourself a favor and buy locally. Airsoft megastore is not worth the couple bucks you may save.