Airsoft MegastoreReviews of airsoftmegastore.com

Bad customer service and super expensive and slow shipping. Dont buy from them,

Ordered from them for some Black Friday deals. Placed order, and several hours later it was cancelled. I called to ask why and I got no answer, just excuses as to why it might have happened. Also in the past few months I've had orders shipped to the wrong address, and was contacted by the person receiving my order, not the Megastore. When I contacted the Megastore, they were completely oblivious to the issue, and offered no solution other than having me ask the receiver to mail me my order.

I don't want to go full negative on them as my experience was a good one in the beginning then went down hill from there. I ordered a $300+ rifle for my son 2 months ago for his birthday. We open the package and reviewed all of the parts. Turns out it was missing a part and and after assembling the rifle we were adjusting the rear sight. Well after a few minutes of playing around it started coming apart, springs and all. I was not about to attempt to put it back together myself. So I contacted them via phone. The lady who answered was very nice and took care of it. They sent a new rear sight assembly no questions asked. And we received it in about a week. Now for the bad part. That part that was missing was the attachment pin for the battery compartment to the lower receiver. I have emailed dozens of times and get no response. I have called dozens of times. During the day nobody will answer. but if you try after 3pm ET 12pm PT You get a greeting stating that they are experiencing high call volumes and cannot take your call. But they do not place you on hold. No. The line just drops your call. TERRIBLE CUSTOMER SERVICE!

Ordered what I would call an expensive gun. A DBoy Reece full Metal rifle. .. stock was loose. Husband tightened it up and noticed wrong battery was with it. Called company and they said they would send correct battery and not to worry about sending back the wrong one. I thought to myself...wow they are willing to help...but.....still have not received it. Also the bi-pod had no where to mount it. Very disappointed. Will not order from them again.