Airsoft MegastoreReviews of airsoftmegastore.com

Placed and order for two items. Received one with invoice that said both items were in the box. Just the size of the box alone showed there was no way both items were in the box. Tried to call both numbers (one for problems with orders and regular store number). One would never go through and the other never answered or got message that mail box was full (tried for a week). Emailed 3 times and even left a message through their Facebook page. No response. I have now contacted my credit card company to dispute the payment on the item I did not receive.

Ordered from them for some Black Friday deals. Placed order, and several hours later it was cancelled. I called to ask why and I got no answer, just excuses as to why it might have happened. Also in the past few months I've had orders shipped to the wrong address, and was contacted by the person receiving my order, not the Megastore. When I contacted the Megastore, they were completely oblivious to the issue, and offered no solution other than having me ask the receiver to mail me my order.

a couple years ago I ordered a lot from here but now I will order nothing. my last order shipping cost me $35 on a $250 order for express shipping. now they want $46 plus their Canadian brokerage fee of $29 on an $50 order for basic.

I have done business with Airsoftmegastore roughly once or twice each year for five years. I have been mostly satisfied with the products and the pricing, but I don't know if the company sold or what happened, but Customer Service is now nonexistent. If you buy it and they don't ship it, you can't do anything but dispute it with your credit card company, and that is always a lumpy process. Airsoft does not answer their phone and they have ignored my Customer Service emails. They gave me a tracking number that the Postal Service says is nonsense. I could not be more furious with these people for ruining my son's most important birthday presents. I paid for expedited shipping. What a joke. I will NEVER order anything from them again.

I don't want to go full negative on them as my experience was a good one in the beginning then went down hill from there. I ordered a $300+ rifle for my son 2 months ago for his birthday. We open the package and reviewed all of the parts. Turns out it was missing a part and and after assembling the rifle we were adjusting the rear sight. Well after a few minutes of playing around it started coming apart, springs and all. I was not about to attempt to put it back together myself. So I contacted them via phone. The lady who answered was very nice and took care of it. They sent a new rear sight assembly no questions asked. And we received it in about a week. Now for the bad part. That part that was missing was the attachment pin for the battery compartment to the lower receiver. I have emailed dozens of times and get no response. I have called dozens of times. During the day nobody will answer. but if you try after 3pm ET 12pm PT You get a greeting stating that they are experiencing high call volumes and cannot take your call. But they do not place you on hold. No. The line just drops your call. TERRIBLE CUSTOMER SERVICE!

Horrible customer service. Absolutely insulting. I purchased a new airsoft gun (340$) and they mailed me a used POS that literally fell apart out of the box. I then have to pay for the shipping back to their location and they told me i have to pay a restocking fee. Because THEY mailed me a used gun. Company is a JOKE. Its been 2 weeks the rifle has been sitting in their warehouse. I have reached out over 10 times to them and they will not issue my refund or give me a response. Their customer service is horrid. Will be reporting to BBB & California state of Consumer Affairs. Absolutely ridiculous. DO NOT BUY FROM THEM. Please save yourself headache. THIS HAS BEEN HORRIBLE.

They had a special CPO deal where you could get pre-owned airsoft guns for a good price. I ordered 3 of them, then the order was declined. I ordered it again - declined once more. Turned out their system had the pricing wrong. With new pricing in place, I placed another order of 3 (which is the max allowed). According to the CPO sales item I could choose the model of the guns that I wanted, but wouldn't know the make. So I list ALL the guns they have available in order of preference - i.e. I want this, if it's not available, I'll take this. If that's not available I'll take one of these etc. etc. The order got cancelled with no notification to me. Ok - let's try again. Place the order one more time - again contacting support via email (because each time I tried to call I was on hold until the phone line was disconnected) and providing them with the widest options available (at this point I'm just about to give up). Lo and behold, I check my order and yup - cancelled with NO notification to me. At least they didn't charge me and not deliver, but they have some SERIOUS customer support and logistics problems. I'm taking my money elsewhere!

Basically a waste of time. Put through an order with them and received confirmation email that they received payment and that was the last I heard from them. 7 days now, no email, no package. Tried to reach them via phone but all calls keep being forwarded. Starting to think this was a scam. Will never buy from them again.