AirportagReviews of airportag.com

scam - waiting, money is away, but no delivery

Ordered a bag tag for a friend and it keeps showing it was delivered but it never was and support is a joke. Only automated responses and nothing else. Ridiculous. Edit: they sent a replacement and I received it. Updating from 1 star to 2 because the whole ordeal took almost 3 months for a bag tag.

I purchased a carry-on from AirportTag, and I love it. I would give it a 4 or 5 rating. But I want to change the cover - the site sells new carry-on covers - but there are no instructions on changing the cover from one purchased to a new one I wanted to purcahse. From the site, I was told to check online, but they had no instructions on their site. That is lousy

I ordered a fanny pack. Pro: The product (fanny) is very good sized, with place enough to store passport, ID, large wallet. Negative: It is made out of textile and from the site picture you cannot tell this. It is not shinny, clean looking as it looks in the picture. It looks a bit dusty and dirty, due to the fact that the white is actually more to gray. Please remove the filters from the image and let the product be as it actually is. Another problem was the long delivery. I ordered it on Jan 5 and it came on Feb 2 (US to Europe, Romania). I had to ask twice what is the status of the delivery, as the site and transporter did not provide an updated status. Good thing is that they replied back, fast. Another problem was that it came to the postal office and not to the address indicated by me. I ordered it because I love everything related to aviation and travel. I believe the product could look even more qualitative, better aspect. Until then, I will not order again from here.

Order never showed up. They apologized and told me a new shipment is on its way. The trackingnumber still not working after over a month of waiting.

UPDATE: They came back and granted an exception for the exchange. While still not the best situation, I increased to 3 starts because of this. _____________ AVOID THEM. They are not accommodating at all if you received something as a gift. I attempted to EXCHANGE, not even return, a shirt from them for a different size. Since the gift was bought in November and it was a Christmas gift in December, they refused to do an exchange. I would NEVER buy from them again.

This company is a scam. Don’t buy from them please. I made a purchase with them and after one month it was still showing in the tracking number that the package was in the same place. After contacting them they replied that international purchases could take up to 7 weeks to arrive. Eventually I contacted them again saying, 7 weeks had passed and no item had arrived, I wanted my money back. No reply. Also they show excellent reviews on their website but yet I cannot place a review myself. Complete scam.

I ordered Dec 3rd and as of today January 8th I still didn’t receive anything. First time customer service came back, telling me it still was within the promised shipment days - after some more approaching from my side about expected delivery date - silence. When tracking - no movements since Dec 24th ☹️☹️☹️