AfterShokzReviews of aftershokz.com

Radio silence on emails, broken website so unable to register product or claim warranty, I can’t find a phone number anywhere. Just awful.

Got to say I was initially impressed. Went through the warranty route when the multi-function button stopped working. The replacement set was despatched to my place of work, I wasn't there on a Sunday so they went back to the hub and have not been seen since. Numerous emails to aftershockzs and they refer me to Amazon, hours wasted bouncing from one amazon department to another to be told they can't help they can only refund. Aftershockz aftercare is abysmal and that is putting it mildly. They say they can't help, I just think they don't want to. This is currently on going so am seeking further advise from Trading Standards ( Nov 2021)

POOR CUSTOMER SERVICE I love my headphones and the idea that they have a warranty but the customer service is absolutely terrible. The response time is awful and when you finally do get a response it's like they never even read your email to begin with just a copy and pasted response. So you then have to email them to re-communicate what you are asking to begin with then wait and pray they actually address your concern. Even then it's unlikely they read the email because the responses are so inconsistent! The "standard" processing time changed from 2 days to then 3-5 days and then when I was in the 6th business day of waiting the standard processing time magically changed to 7-10 DAYS! I love the product but I will never buy from this company again because their customer service is so poor.

Just Terrible;. My headphones, less than 1 year old, stopped pairing. I tried resetting them as per their website, this was unsuccessful. I raised a query with online support, I explained that I had completed the factory reset at least 10 times and it still wasn't working. 2 days later the response was a copy and paste of the factory reset instructions!!!!! So I told them I had already attempted this many times, 2 days later another response to ask if I had Bluetooth switched on on my devices!!!! I explained that yes I had, I had also made sure the software was latest version on both my phone and watch, I also explained that the Bluetooth connection has been deteriorating over the last few months. Next email asked me to attempt reset!! If the rest wasn't successful I needed to complete the warranty claim online. I completed warranty claim online, 2 days later I get an email asking if I still needed help?!?!?! I emailed back and explained I had completed a warranty claim, I then received an email telling me to try to reset the headphones, if this didn't work I needed to email them to tell them and they would then tell me next steps!!!!!!! 10 days of just going round in circles, appalling. I never ever write reviews but I'm so flabbergasted I needed to vent!

Customer service is not existent as far as my experience goes, As soon as you buy your headphones, you are on your own, and fingers crossed everything is good with your headphones because if not, Aftershokz will just ignore your email. Seems as if they only care about their customers before the purchase. I was ignored multiple times now and my original plan to buy second pair will not happen now. I rather buy from a good company. Aeropex that I bought were great until I got the issue with it and they got damaged. Customer service is bad and it looks like your good reviews are fake, although with that crappy ratio makes me wonder if the "good reviews" are even real. If i saw your Trustpilot page before I bought these, I would never buy from you. Thanks

The company has really wonderful customer service. I had a problem and they got back to me immediately with a funny and kind response. Headphones (Aftershokz Air) are comfortable and sound quality is good.

My headset had an issue, customers service ignore all my emails to avoid the refund. I'm going to do a chargeback with my bank. The product itself is ok, but the customer service is non-existent, you can find lots of competitors with decent customer service.

I bought a set of AfterShokz Air bone conductor headphones in later September 2019. They stopped working in June 2021 and I have made about 6 claims on the AfterShokz website which states that the set is in warranty for 2 years. I have tried to call the company and tried to deal with their chat robot service. Other than an email stating they will contact me in 2 business days (which I sent back in early July 21) I have received no contact from the company. This is extremely disappointing as the product itself was very good. Now however the headphones will no longer charge and I have no way of getting a replacement as the companies ‘AfterShokz Customer Happiness Team’ have not responded. I fear they never will respond and that, even with only 3 weeks left on the warranty, my issue will never be resolved. The product itself was good so it’s a real pity about the non existent customer service.