AfterShokzReviews of aftershokz.com

I got two pairs of earphones during the "buy one get one free" event. The quality of the original one is good, but the free one is a waste. The service is also bad. I kept the second one as a gift and gave it to my friend this year when restaurants were open again. My friend tried to use it for the first time and found that the earphone couldn't be charged. I emailed the service center and asked about warranty and repair. I got replies saying that 1. they are sure that there is no problem with the quality and I need to give more confidence on it (apparently, they don't believe my complaint) 2. the second pair is an open box and its warranty lasts only three months (indicating that it is out of their responsibilities now) 3. there is no repair service in my region. In the end, no solution was offered to fix it. I feel like the whole "buy one get one free" activity is a scam. I should never be attracted by such marketing cheats. Notes for other customers: If you buy it, check the product once you get it!

I have used Aftershokz Air for sometime and found them to be very comfortable and easy to use. Recently I was given the chance to try the flagship Aftershokz Aeropex and jumped at it. The producers claim that the Bluetooth is good up to 10 metres so I had to test that and sure enough I had a great experience and the sound was as good as if I was next to my phone. It is also claimed that the Aeropex is lighter and so weighed against my existing Air and again the claim was true. I have the cosmic black version and it looks sleek, feels comfortable, charged easily and connected quickly. The sound rendition is good and I still had a good awareness of what was going on around me during my run. I highly recommend the product to other runners.

My phones are 2-3 years old. Recently they developed a rattle in the left ear. Obviously out of warranty now so I contacted them to see if they could be repaired. No. For over £100 headphones this is not good enough. It seems like this is a problem that others have experienced. I would not recommend buying even though the sound quality is quite good as products should last longer than this.

I was given a pair of Aeroplex headphones as a gift. The right side transducer developed a rattle and a weird humming noise occasionally. Filed a warranty claim that seemed to be accepted and although they said the new set would be shipped between July 16th and July 20th nothing has shown up and they seem to ignore my emails. Very poor customer service!!

I purchased a pair of aftershokz as a treat to myself as I run and had some heavy beats earphones that fell out all the time, my friend let me try her treckz and I fell in love but couldn't afford them if I wanted them. I then got a rebate on my power bill and put a little extra toward them and got a pair for myself in September 2020. It is now July 2021 and my left ear has stopped working, I contacted the so called warrenty department and they have now claimed I got my headset in 2018 and they won't help me at all... They state the serial number said I got them in 2018..I had my daughter beginning of 2018 and was on maternity pay which barely covered my rent never mind a big spend like this on a pair of headphones..i tried explaining to them that the serial number is the manufacture date and their guidelines warrenty cover states from purchase date not manufacture date. Now I'm stuck with 10 month old headset that only one ear works on. I haven't got another £100 to spend on a headset with 2 young children so now it seems im back to my beats. Bad Customer service and very unhappy and actually gutted! Clearly nothing I can do about it... Horrendous warrenty checks that's clearly untrue and no where near the fact... So not recommending to anyone. Mainly as I don't know anyone else that has money to throw away on a pair of these.

Really good earphones, aftershocks titanium, light good sound easy to use. After nearly two years developed static in one side, so contacted them under warranty. I have to say I was expecting a familiar slow, reluctant, argumentative experience that ultimately was unlikely to end in resolution. Instead I found very swift same day replies, polite enthusiastic positive tone, no need to return - photo and video of fault sufficient, and within a day a new pair was on its way. And they didn’t have mine in stock so upgraded the replacement free and offered a range of colours. Deniela and her colleagues at aftershokz deserve praise for having a good product, good warranty, good customer service. You can trust them. Just compare this with shoddy sports shoes.com who insist on return despite accepting shoes faulty after days - with photos; demand drop off to courier point at Asda, not post office, and which then takes 20 working days to return them and then another week to refund. Aftershokz is up there with amazon in customer priority and brand integrity, unlike sports.shoes.com for example.

I'll start by saying I love these headphones, I have the Aeropex and use them daily, they are simply brilliant for calls and Zoom meetings. Unfortunately they are let down by the awful build quality, after 6 months my first pair developed a rattle which turned out to be the transducer coming loose inside the case. That pair were replaced under warranty and now the self same thing has happened to the replacements. Very dissapointing

Bought a pair of Air headphone 1,5 year ago and have been very happy with the product. Worked perfectly until recently where the sound stopped working on right side. Contacted customer service and within 4 days i had a replacement product free of charge. Now enjoying a great product again. Thanks AfterShokz!