AflacReviews of aflac.com

Lack of Customer Service and Information My father has a cancer policy and I went on line to get information. I was logged into the chat room and they hung on me sending me to another web site. No phone # to call or someone to talk to. I am a business owner and I have a policy for the last 30+ years. I am not sure I will keep my policy or recommend them to my employees in the future. Shane Applebee - 0FQL6 customer #.

Claims department continues to deny receiving claim form. Claim form sent 4/23/24. Post office reports delivery date as 4/26/24. Called today ( 5/6/24) for the second time and same story. I have been a member since 1971! never filed a claim before.

On 1/22/2024, I was transported from my home via ambulance to Logan Hospital in Kalispell, MT for signs and symptoms of a Stoke. Upon arrival to the Emergency Department, a CT scan was performed and the diagnosis was a Hemorrhagic Stroke, for which I spent three (3) days in ICU. AFLAC paid for the hospital stay however they denied the Stroke claim. I sent AFLAC the entire medical report from Logan Hospital, in which my condition was referred to in the report as a Stroke, by Doctors, Diagnostic specialist and Lab personnel more than twenty-five (25) times. The same report was sent to my AFLAC agent Gena Quintero, who stated that she believed that it was denied because my policy was misinterpreted by AFLAC as it is an older style policy. Gena said she was going to call AFLAC and re-submit the claim. To date, I have no idea if this was done or not, despite repeated emails to her. To date, I have not heard anything further from AFLAC and not heard back from my AFLAC agent.

I have a family Cancer Indemnity policy since 1977, many years of paid premiums. Submitted 31+ copies of inpatient hospital stays. Policy clearly stating benefits are to be paid.. Waiting three months, just to receive denial for payments. I filed claim with the Florida Insurance commissioner's office. Sent a letter to AFLAC CEO. No response. Aflac is a total scam.

My mother has an Aflac life insurance policy. I had to talk with them in 2020 when she went into assisted living and again to file for Medicaid. The customer service people are snotty and unhelpful. They can't hold on to information you send AND can't seem to get you the information you need. If you have a choice between buying Aflac insurance and giving birth to a flaming porcupine on the floor of an igloo, you don't need the insurance that bad.

Dose not communicate well with customers. I have gave them one too many chances to better their customer service. Did my claim and it took me one month to get my money I pay for when there is a family emergency. Sorry but why do you ask us to file out a form that give you permission to get any medical records you need but yet what your customer to do your job for you. Faxed all papers on 4/10/2024. My claim was still in review so I called on 4/23/2024 and was told I need more forms and once I get them it will take another 7 business.

I've had aflac for over 15 years and tried to make a claim, after 2 months of phone calls and being put on hold and having calls dropped they sent me paperwork to file a claim, When I called about verifying previous wages. I was told that aflac can not be used if you are currently unemployed or looking for work, even if your account is up to date. When I mentioned I wanted to talk to a manager to cancel my account I was hung up on.

Aflac is not a good company to buy insurance from when you get sick and they will find a way not to pay you and they lie to just to get your money this company needs to be shut down I will be reporting them to the better business bureau