AflacReviews of aflac.com

I was looking for supplemental dental insurance since I am close to maxing out my primary coverage. Aflac's waiting period of 24 months for services like implants and crowns (the entire reason for purchasing) makes this coverage useless. I've never heard of a waiting period that long. The max I have ever encountered might be 60-90 day. These fools think customers are going to pay premiums for 2 years before getting any coverage. Absolutely ridiculous! And their coverage is half of most other major providers. Even the tone of the agent made it seem like he couldn't care less about helping customers with getting insurance. Aflac is sad. pathetic joke of a company. Save your sanity and find coverage elsewhere.

AFLAC is claiming I’m behind on my payments several months and are canceling my policies. My work place has been taking the money out of my check every week and has been making the payments to Aflac. I have called our representative Sarah Shepard and she hasn’t returned the call. I guess I will be dropping there insurance and try to get the last 3 months of payments I have made back.

This is the worst company I’ve ever experienced. They make excuses to not process the claim and the representatives are rude and dismissive. I’ve been dealing with cancer and they keep asking for the same forms in order to avoid processing the claim. If I gave you permission to speak to the provider once and you obtained information why would you need that same form to ask the same person the same question. Also Aflac need more then just sales. Seams like no matter what number you call it all goes to sales.

I may be one of the few who have never had issues with Aflac. I've had them since 2018. I have several policies with them, and I must say they have always done a great job. I do miss the quick pay turnaround times, but otherwise, my claims get processed and completed. I always get great customer service as well. Like I said, I may be one of the lucky ones. They have been great to me, and I hope it continues. I truly believe many of the people here are missing paperwork, and it has to do with employers and doctors not sending in stuff. Even if information is denied, you can still turn in paperwork. Read EVERYTHING; that’s how I ended up understanding how meticulous you have to be and how hard you have to press the doctors' offices. Send all your paperwork. I sent Explanation of Benefits, bills, doctors' notes, everything. In the last year, I’ve had no issues with customer service (although slow) or getting benefits over 50k. You have to be meticulous and diligent. So I'm blown away by the difficulty people are having. I'm sorry so many are having trouble.

Aflac recently declined my application for a Medicare supplemental plan due to "treatment for dementia and Alzheimer's". This is NOT TRUE. I called Aflac's 800 number twice, selected "Reason for Denial" and twice the phone rang for 5 minutes and then the call abruptly ended. I was not given a chance to talk to a rep or leave a voicemail. I filed a complaint with Troy Downing, Montana State Auditor and Montana Insurance Commissioner.

Very poor coustomer service 👎

One of the worst companies I have ever worked with. They will find every reason to not pay the consumer that has paid a premium for. All of the forms have the start of disability put on them. Yet it does not matter as you cannot submit the form until the day of or after the surgery happens. Then they do not review them until they feel like it. All the while people have bills to pay!! I wonder if I did not pay my premium on time would I still have a policy? No, because they only care about receiving money and not paying out to the consumer. If you do not call and keep on top of them they would not do anything on their end to process a claim. Do not go with Aflac!! They add too much stress when you need to be recovering from things.

They are terrible! Not worth the aggravation especially when dealing with cancer! Have been getting one excuse after another to not pay my mileage claim I go through same run around every time all for a 120 dollar claim it is disgusting