AflacReviews of aflac.com

Absolutely worst supplemental insurance company I've ever had dealt with. I recently needed eye glasses. Upon contacting Aflac the employee couldn't communicate very well and certainly couldn't communicate in English. I was told I didn't have a vision policy. Finally after finding an employee that knew how to communicate I was told what I knew to be true that I had a policy. I spoke with a tier one manager who was polite and courteous and she did her best to accommodate me. After a few days I contacted Aflac again and was told I could drive 34 miles to Georgia from Hilton Head SC and I could use my policy there a few days after being told I could use the vision center here on the island. The absolute worst part of dealing with this inept company was I never received my vision ID cards four months after signing up for the policy. Suffice to say I've cancelled my policy and I feel completely ripped off. Stay away at all costs.

If I could rate Aflac less than zero, I would. I had several serious medical problems last year. The paperwork required to submit a claim was clearly designed to avoid submitting a claim. Each claim took many hours - physicians examination records, was it an accident? A hospitalization? A critical health problem? If you filled out the wrong form, rejected out of hand. All of my claims were essentially rejected, with a pitiful $150 check sent on medical bills in the thousands of dollars. Supplemental insurance to protect your finances? It is a total joke, or if you like, a sham.

AFLAC IS A SCAM. I purchased a 12 month disability police through my employer. After a few years my employer dropped Aflac for what they found better. I was told I could continue to pay direst and did. 2015 my doctells me it's time to stop working and submitted the required documents. After three months social security approved me, but Aflac said I need documents from my employer. They have no record of my disability because I was working directly with Aflac. They continue to collect a monthly payment knowing that I could never collect. We I requested a refund it also was denied.

called for a quote this company discriminates once they find out a person is over 60 they wont insure smh losers

Worst company. Do not sign up with them. They spend a lot on advertising to bring you in only to find out they will never pay any claims. Why hasn't the government shut them down !!

I called for forms and help in filling out to collect on my cancer surgery. They send these forms. No one explains anything. It’s so confusing. I need an office I can go to with this paperwork and have someone help me.

I been a client for 12 years and the one time I file a claim they dragged there feet forever saying it’s under review I will be canceling my account

I called and reviewed my situation with customer service before starting the process. Completed all questions and submitted all supporting documentation. Claim was denied - reason no paid premiums. Provided proof of paycheck deduction documentation each month. Claim still denied.