Aflac Inc. /ˈæflæk/ is an American insurance company and is the largest provider of supplemental insurance in the United States.
Aflac (aflac.com) has 138 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Don M.
SCAM! AFLAC doesn't pay. I paid my premiums for 4 years. When I had surgery and was kept overnight, AFLAC used a technicality in the policy to avoid paying. Biggest scam out there. Meanwhile, the Hartford paid my hospital insurance claim for the same stay. Avoid AFLAC. They are a scam!
Ms W.
THIS COMPANY IS HORRIBLE. AFLAC IS BAD ABOUT RETURNING REFUNDS TO SENIOR CITIZENS. 5 MONTHS, IM STILL WAITING.
Kalynn
I’m going to post Five Stars today, trusting that the two week delay will be resolved today. If it is not I’ll down grade this. The one thing I would always give 5 Stars is Barbara Blood, the local agent that has been so attentive to my account since day one. She has made several calls to get my Hospital payout deposited for my husbands pneumonia and SHE always responds if I check in. She expected it the next day— However Aflac dragging its feet. If it is going to be this hard I may not keep my other policies. -Katrina Payne Virginia
Consumer
They lie to you . They don’t tell the same information. It takes them five minutes to or less to take your money but 21 days to get it back.
Chad R.
Aflac is the worst most back assed company if ever had the displeasure of working with or paying . What a joke how can u run a business like his.
Yousuf H.
Aflac Critical Illness Insurance — Very Disappointing Experience Based on my recent experience, I would strongly recommend carefully reviewing Aflac’s Critical Illness Insurance before enrolling, even if it is offered through your employer’s benefits package. My daughter recently underwent a heart procedure for a serious congenital heart defect, with medical costs approaching $300,000. I filed a critical illness claim with Aflac and provided the requested information. Unfortunately, the claims experience has been extremely frustrating. Their claim-related email communication has not been reliable, and I have had to call twice just to confirm that my information was received. Each time, I was told that I would receive an explanation or the claim information within 24 hours, but I never received it as promised. When you pay for insurance, you expect the company to be there when your family faces a serious medical situation. Instead, my experience has been delays, poor communication, and a lack of clear explanation regarding the claim decision. I am sharing this experience so others can make an informed decision before spending their hard-earned money on this coverage. Please carefully review the policy, exclusions, and claim process before enrolling.
Rhad B.
DO NOT USE AFFLAC!!!! It is a huge rip off!!! They lock you into a year contract where you cannot get out of and dont cover jack shit.
Liam C.
Such damned scammers, my mother and I plan on sueing them for the entirety of her policy that they CANCELLED on their own, even though my mother kept telling them to take out the money in her account. May your CEO have only SUFFERING in his future and present.
