Aflac Inc. /ˈæflæk/ is an American insurance company and is the largest provider of supplemental insurance in the United States.
Aflac (aflac.com) has 138 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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pelayo R.
I have been a policy holder for over 10 years. tried to cancel my policy and when I called they said leave a number and they will call back. tried 4 times--no call back. went to chat site, works great to make a payment or buy a policy. does not work to cancel. imagine that. I do not recommend.
Scott
Aflac sends mail to my address for someone who moved 4 years ago when I bought my house! If their records are this outdated, what information is the intended recipient missing out on? I must have at least sent back 10 of these pieces of mail with a note asking Aflac to update their records. I’m still getting her mail to this day. I filed a complaint with the BBB earlier this month. The woman employee who my complaint has been assigned to, Cindy Hofstetter, has been completely unresponsive. I comment on Aflac’s social media posts looking for answers, and nothing. It’s clear that Aflac thinks ignoring problems will make them go away and that they don’t care about customer service or potential damage to their brand’s image. NEVER USE AFLAC
TC
I am not a customer but Aflac keep contacting me saying that I am, this is either fraud or a real customer has used a wrong email address. Either way I contacted them in May 2024 and asked them to check and let me know the outcome, they have not responded. I still get emails from them regularly as though I am a customer.
Cam D.
Have had AFLAC policies continuously since 1970. In 2022, received NO statements for Premiums due in the US Mail. My policy had been cancelled and it was difficult to get it reinstated. We pointed out to AFLAC in 2022, that by terminating policies, **the company would save tens of millions in claims they would not have to pay. ** AFLAC is no longer a reliable, accessible insurer. They had not received my payment check sent June 15 and Due July 1. Customer Service conversation June 27, 2024 i gave a credit card number to avoid any possible lapse in coverage. Cannot recommend AFLAC for any reason. They must be monitored by the client. 15 million world customers should enhance the customer service, not make it unavailable.
Aimee A.
I have been a member since 1998 for the cancer insurance. First sent a claim for Melanoma on my forehead after sending all they wanted, claim denied, in my opinion they are for them to make money not pay the claims I filed a claim in BBB yesterday they have almost 800. complaints, in my opinion the Duck is a Lame Duck.will cancel next year already paid for 2024.
KT
Cancelled my policies I have been a policy holder since 1996. This last 2 years have been horrible customer service. Removed my son for no reason when I only removed my oldest son due to his age and would not provide the documentation as to why. Only put my husband on 3 of my 5 policies with no explanation even after I provided copies of the policy changes. DONE AFLAC is the worse and I will share that with everyone
Mailbox
They keep changing the time they need to review my hospital indemnity claim. Its been almost a month since I filed and they keep changing the review date
Angela D.
Terrible customer service. Denies claims due to billing not being done as they see fit. Absolutely a joke don't waste your money. Mutual of Omaha on the other hand has been amazing.
