AflacReviews of aflac.com

They took two payments from me and said they’d send me a check to reimburse me the second payment within 7-14 days. Now they say they’re not reimbursing me and Im behind payments so they kept it. No one knows what they’re doing!!!

Alfac I’m so disappointed in you!!! I trusted they would have my back if and when I got sick and they totally did NOT!!! I wrote appeals and they still said no. They are awful. I won’t recommend them to anyone. They took my money!!!

Its a scam! For over 5 years I paid over $7,000.00 in fees. When I needed, they $400.00 for coverage for medical expenses. They made me file several times the same papers, answering the same questions everytime. Just to make sure that I give up, and I did. Its not worth it. Definitely not!

If giving less than 1 star was available, that would be my rating. My son died in a workplace accident and we were contacted by a representative of AFLAC to inform us that my son had coverage through them. That was in May 2023. It is almost October and it has been one problem after another and AFLAC won't give us a straight answer. Checks were mailed to us at two different addresses on August 11, but amazingly, no checks were received at either one?? After weeks, they requested a conference call with the beneficiary of the policy to get a stop payment placed, were told the check would be overnighted. Supposed to be receive by September 22. Never received anything, have called several times and vaguely are believing the check never left their office. Second set of checks, was given check numbers and amounts and told they had put a stop pay on the checks and would be reissued and likely received by 9/22 also, but no checks have been received. You can't get any information and when you do, you know you'll be emailing again because they don't follow through. How can a company this size not make payments and not take calls from customers to explain what the delays are???

Don’t waste your time or money with these people. You can never get ahold of anyone for a claim or help with one. The salesman will tell you anything to sell it to you. Don’t believe a word they say. Had COVID and was never able to collect from them . Kept getting transferred from person to person.

Awful. Just awful. Criminals, scam artists.They can't do basic math. They're paying me way less than I should be getting. Customer service can't help - they tell me I have to talk to my case manager Cynthia. I've left 3 messages for Cynthia over the past week and haven't gotten 1 response. Called an attorney.

Aflac has been reimbursing me for my yearly mammogram. This year it is being denied for some reason. I submitted a claim on 6/28 it was denied two days after .I called to ask why in the rep said he didn't know why but would escalate the claim and it will take three business days.Called on the 4th day now its 5 to 7.Dont understand why it take 5 to 7 business days but only took 48 hours to deni it.Had a previous claim for a accident I had and it was also denied and I have accidental insurance .I have had aflac for 5 years through my employer and never file claims But come open enrollment I will be dropping this policy I'm paying for nothing.

I have paid into AFLAC for years. Made two emergency room visit claims years ago, they did not pay because there was no admission. I had a cardiac event that hospitalized me three days, I was quoted an amount, and paid less than half. I then had open heart surgery and was hospitalized for four days. I made a claim and sent all requested records thee times as conformed by the hospital. I am still under review after two months. I guess they pay by who you are. Do not waste your money like I did for years.