AetnaReviews of aetna.com

Paying a Fortune for the Privilege of Being Denied I have been an Aetna customer for some time now and I am beyond frustrated. For the amount I pay in premiums every month, I expect a basic level of service, what I get instead is a company that seems laser-focused on finding every possible reason NOT to pay a claim. The nitpicking is unreal. Claims that should be straightforward get flagged, questioned, or denied over the most trivial technicalities. Missing a single code, a slightly different procedure description, anything and suddenly it’s grounds for rejection. You have to fight for every dollar of coverage you were promised when you signed up. And don’t even get me started on the website. It is unreliable at best and completely non-functional at worst. Trying to file a claim online turns into a multi-day ordeal because the portal goes down constantly. You log in, start the process, the site crashes, and you have to start all over again, sometimes multiple times. For a major insurance company in 2026, this is embarrassing. It feels very much like the business model is: charge maximum premiums, create maximum obstacles, pay out minimum benefits. The hoops you have to jump through are clearly designed to exhaust you into giving up. I would not recommend Aetna to anyone who actually wants to USE their health insurance rather than just technically have it.

I would give a 5 if I didn't have such a terrible experience with Dr Lemaster (PO) and Dr. Potts ((Ormond Beach ) the 2 primaries I had. The specialists were great but I had to get referrals from them to specialists and had to use my neuro to bypass the NOs I got from them (I have political X account and they wanted me off the Internet which I said had nothing to do with my healthcare but they disagreed and I suffered but that's what they MEANT to do !! Addict behavior towards a patient they didn't know from a hole in the wall they're creepy and cruel doctors so I switched to Humana now to Island Docs which have been good 👍.so far but held my end stage hoshimotos thyroiditis up and a spinal injection I needed since my spine collapsed. Cruel and unusual behaviors and I called to complain but it was already over 60 days so nobody cared to take a complaint and now patients with independent political views will be tortured if they find out during normal conversation and if I don't do something. I'm doing this review to tell you BEWARE if you live in Central Florida ....if the misfits you'll be subject to...they went as far as wanting me to see a psychiatrist telling me I didn't have ANY autoimmune diseases yet I have 3 !! After Covid & pneumonia 4 years ago I can't get back on track

I cannot give it a negative review so I had to select 1 star. I have been fighting uphill on my own for my Ozempic that I take due to me being diabetic. They seem to be under the impression I take this for weight loss. A1C at 9.6 and prior authorization gets denied. I call and no o r can answer any questions. My doctors office is as useful as a toothache as well so it me against Aetna. I have to say, I wouldn’t recommend Aetna to cover a gold fish let alone a person. Unfortunately this is what my employer uses. I’ve been disconnected lied to run around and much more. Horrible service and experience

THE WORST CUSTOMER SERVICE!!! I CALLED IN ABOUT AN APPLICATION AND WHILE I WAS TALKING THE AGENT GOING TO PIT ME ON HOLD!!!! DIDNT TELL ME WHAT SHE WAS GOING TO DO OR ANYTHING!!! THEN SHE SPEAKS OVER ME AND AND CUTS ME OFF AND KEPT SAYING I HAVE COVERAGE AND TOLD HER I DO NOT HAVE COVERAGE AND STILL SAYS THE SAME THING AND ASK TO SPEAK TO A SUPERVISOR AND TRANSFER ME TO A MARKETPLACE!!! DO NOT SIGN UP FOR AETNA INSURANCE!!!!

very bad....liars, bad customer service and agents information is mildewing... they charge You and don't want to give credit or send You a check and then they put stop payment....accusing your bank....

I am a nc state employee. Last year, our state goverment change all state workers' insurance from Blue Cross Blue Shield to aetna .and all NC state workers are paying for it literally with higher prescription prices and outrageous deductibles.In short aetna sucks. The people who run the nc goverment dont care about state employees, and it's very sad we haven't had a raise as state employees in 2 years. The only thing they gave us was this terrible insurance

I would not recommend Aetna to anyone!! For the last month, despite of multiple phone call and voice messages; Aetna has failed to resolve a very critical problem. Their negligence has jeopardized the son’s chronic health issues. We have not been able to schedule a crucial infusion due to their incompetence and inability to provide reliable costumer service. Aetna negligence is a liability to your love ones health!! 😡

Aetna is killing me, literally. Six months ago my doctor, a medical professional, prescribed a weight loss medication due to high blood pressure and diabetes which was either denied or, Aetna claims, my doctor office didn’t fill out the paperwork properly. Initially told our insurance doesn’t cover the medication, we switched plans to one that covered it only to be told in a different conversation with Aetna that the medication WAS covered under the old plan but the doctor office didn’t fill out the paperwork properly which. I take several different medications each day and my doctor’s office has had no problems filling out that paperwork… So we now pay more for our insurance for something that was actually covered under our old plan. The new plan, which we chose specifically because it did cover the newly prescribed medication, has now been denied under our new plan. So, we now pay more for our health insurance due to bad information from Aetna and they are now denying my new prescription under the new plan, and the medication is prescribed by my doctor, a medical professional, which Aetna is not, prescribed by my doctor who looks out for my best interests, which Aetna does not. I pointed out that my A1C and high blood pressure might cause me to have a stroke or heart attack which would be hundreds of thousands or possibly millions of dollars in medical bills, specialists, rehab services, wouldn’t it be prudent to get me the medication that would prevent such things as well as the stress and anxiety for myself and my family by having a stroke or heart attack? What message does their denial send? I would say it is that they are not interested in my health. I did offer to stop exercising, I actually work out twice a day so if I am doing that and my numbers aren’t improving that might indicate I need more help. This is not for cosmetic reasons. And not only have I offered to stop exercising, I’ve committed to eat poorly in order to meet their numbers required to obtain this type of medication but have not heard back from them. I’ve had health insurance my whole adult life and consider myself fortunate for that. Aetna is so poorly run, provides shoddy, inaccurate information, costs their clients money unnecessarily and is more concerned with making money themselves than providing care for their clients. I would advise others, if you have a chance to not have Aetna as a provider, take it. As soon as my wife and I can leave Aetna, we will. I urge others to do so as well.