Aero PrecisionReviews of aeroprecisionusa.com

An upper lower combo was ordered in October. This is January 13th and still no parts. A lower parts kit was ordered in December this hasn't arrived either. The you try to call them and all numbers hang up on you. I have never in all my years never seen customer service this bad. They have the money but no parts. If an individual person did this they would go to jail. What's the deal Areo precision!!!??

Terrible Service

terrible customer service. buyer should be careful because after they took your money, they will not RESPOND to you by Email, Chat, Phone call. none of them work. my first and last time buying from them

Their customer service is downright awful. I placed an order for a scope mount that was IN STOCK on December 2nd. I can’t get through by phone because their phone system is useless and won’t even let me leave a voicemail. Their "Live Chat" left me waiting for two hours last week (165+ in line), only to kick me off and put me back at the start of the queue again right as I was about to be helped. I've sent three separate support emails since December 18th, and I have received ZERO responses. I recommended this company to my friend (who lives down the street from me), who ordered the same mount from the same site on December 8th, and his mount arrived on December 26th. This utter lack of communication has ensured I will NOT be ordering from their website again.

I went on to Aero Precision's website during their cyber week and purchased some parts to complete my build. At the same time I ordered a barrel, handguard and bcg from 3 other separate vendors. Everything has been delivered except for my Aero Precision order. Per Aero Precision's website, items were in-stock and expected to ship within 3-5 days. As of this writing, it's been 4 weeks and my order has not shipped. Aero Precision's phone and chat wait times are impossible. They have not responded to my emails or ticket requests. They have have made no effort to communicate delays or offer refunds. A lack of transparency and communication along with failure to deliver purchased earns them 0 stars. Further complaints with consumer protection agencies are forthcoming if they continue to this behavior. For now, I strongly advise against purchasing Aero Precision products. I'll update this review as I see resolution.

Run away from this company !!!! I purchased a “ in stock “ item and paid for priority shipping . They charged my card immediately, but never sent any type of confirmation or details on my order . They have absolutely no customer service . You can call them and get placed on hold ( automated answering service ) for hours and nobody will ever pick up no matter what option you choose . I also tried their online chat where my chats were automatically placed in 171 in the queue. I tried a few times and always started at 171 , then 250. Again , you can wait for hours and never make it even close to #1 in the queue . Each time I waited in the “ queue “ for over an hour watching the count go down but was “ disconnected “ each time. I have also emailed their customer service multiple times and again no response. They have an F rating with the better business bureau and have multiple complaints / claims filed against them , where all but one has not receiving a response from Aero. After reading their recent reviews and claims filed against them , I have realized that I made a mistake ordering from this company and hope nobody else does the same . I’ll be contacting my bank over the charge and will also file a claim against them with the better business bureau . I will never use or recommend Aero Precision again .

Do not spend money with this business!! Was charged nearly $2300 to my credit card mid November for a couple of items that were listed as in stock, with delivery time of 2-3 weeks. Can't get no response about my order or a refund!!! Bad Company avoid and save your money.

As everyone else in here is stating….the customer service is horrendous. I’m 6 weeks into waiting for parts that were in stock. Can’t get an answer in call, email, text, nothing. Wishing I didn’t spend the money with them. I’ve had piece meal deliveries with no update as to when TJ expect my remaining parts. Utter nonsense.