Aero PrecisionReviews of aeroprecisionusa.com

Ordered complete upper and lower on 11/29/24. Website gave me an order confirmation but never receive email confirmation and they have charged my credit card. Waited on a chat window for over 3 hours and then was kicked off with only 30 people ahead of me -started at 172! tried calling them multiple times and waited on hold for over an hour! UPDATE 01.06.25 still have not heard anything from them!

Waiting months for in-stock items and still yet to receive items or a response from customer service ...... what was once a good company has oversold under delivered and terribly failing their customers right now what a shame spend your money with a company that respects you and your time and until aero gets their shit together DONT SPEND A DIME THERE!!!

I’ve been waiting over 2 weeks for an idem that they said would be shipped within 5-7 business days. Tried to contact aero precision by phone 3 time and waited for over 2 hrs with on answer. Customer service has really gone down hill.

Placed an order on 11/13/24, they charged my account. Never sent a confirmation email. Waited for a week and entered a help desk ticket. Received a confirmation email back that they created a ticket, but no other response for over a week. Tried to call their support phone number, stayed on hold for over 2 hours and was disconnected by them. Called back, automated message stating that no one was available. Tried using their chat method and was disconnected 5 different times after being in the queue for hours. I have filed a complaint with the BBB and contemplating possibly a report for fraud to the FTC for their deceptive practices.

Bought 308 fully assembled upper, BCG, charging handle ($109!!!!) and buffer kit from them so that the entire upper would be theirs, and when it didnt work it would be one phone call and no finger pointing. Well, it doesn't work and they don't take tech support calls. You have to live chat or go through the ticket system. Sat on chat and I was first in the queue. 35 minutes later, no response so I disconnected. Went through ticket support. Been 5 days, no reply.

I have spent thousands of dollars with this company over the years and never had a problem. now I've had 2 in 2 months ive been waiting 49 days and counting for an order and since you cant get anyone on the phone and you have to wait 2 hours to text someone, its almost impossible to get an issue resolved. My second order they sent me an email and said it was sold out they over sold the order. I asked for a discount on another item since my order was over sold, so instead of working with me they just canceled my order and never mention the one ive been waiting for 2months almost and im still trying to resolve that one! is it too hard to get what you pay for in this world? were is the componence in this company and they make airplane parts now thats the crazy part of it i hope i dont fly on those planes They have gone down hill i wont buy another aero product again they have lost a loyal customer. I f it was one mess up it happens but 2 back to back who is in charge of these people

I will never in a trillion years say a good word about this company. A few years ago they sent me an upper, and they did a good job with it, so I ordered a lower for a new build. They don’t ship or process in a timeframe that’s acceptable or comparable to other companies like palmetto. They do t answer the phone, they don’t answer emails. Their customer service is unforgivable.

Waited on the phone for over 1.5 hrs. Waited in chat for a little over 1 hour. This is not customer service. This is customer abuse!