Aero PrecisionReviews of aeroprecisionusa.com

I liked using Aero Precision products for builds u til recently when I ordered one of their new pro ambi lowers in OD green for a left hand/eject build. Well when I tried to get the OD green left eject upper, they refused just to sell the upper receiver saying I have to buy as a combo with a plain OD green lower which I don’t need or want, what a let down.

I LOVED Aero for so long. Prided myself on my builds being only quality parts from quality companies. I'm in ZERO way suggesting I'm a high dollar builder buying thousands in parts monthly, but I have been a loyal customer with multiple builds involving their parts. Over time the quality has gotten less impressive, their customer service has always been a lil rough, but most recently I've dumped a ton of money (multiple builds worth over 5 months) with nothing to show for it but a single barrel (that was the wrong one ordered to begin with) and I can't get ANY correspondence. I've called, emailed, tried that chat feature (that was a joke... Somehow went from 8-7-14-to kicked out of queue) multiple times. The FFL I've gone through in the past, and with the current orders, can't get anywhere either. Essentially, I've spent a WHOLE lot of money to build guns I have no clue will ever be built. THANK GOD I wasn't paid for these in advance, either way I look stupid, and I'm out the money. I wish, so much I wish, this wasn't the review I had to leave now.

They take your money and lie about their processing time. Their claim of six to ten days a complete lie. After waiting for two days for someone to answer their phone. I was informed that it takes six to eight weeks. Don’t buy anything from these liars. It’s obvious that they are in the business of ripping gun owners. Buyers Beware.

I've been ordering from Aero for the past ten years. Ordered a build kit in October 2024. Just received in the last week (March 2025). Absolutely no updates from Aero Precision. Was unable to get through to Customer Service by phone, at all, for several months. Finally received the build kit, only to find out the Lower Receiver is a solid color. It was not finished in the pattern that the other Parts were. Not sure if this was a mistake, or intentional on Aero's part. If this is how they are doing their build kits now I'm never ordering from them again. Everything they are doing is a major trainwreck.

Worst company ever. Absolutely no customer service. DO NOT BUY FROM THEM. YOU WILL REGRET IT!! Impossible to get hold of anyone in the company, electronically or by phone call. Nothing!!

If you want your orders within 3 months, don't buy from Aero. They will not give you ANY information, and you WILL NOT and CAN NOT speak to a human being.

I placed an order for an upper receiver for a 6.5 Grendel. This was placed in late December, 2024. I set up a password and user name and it shows no orders placed or pending. I was charged $538.05 at the time the order was placed. No shipping tracking, no one to answer the que of phone calls, nor chat online. Have no idea if they're about to go broke and keep everyone's money. Disputed the charge with Visa. Great experience with Visa.

I wish I would have seen this site first. My friend recommended them so I thought it was going to be good. I ordered all necessary parts to build an ar-10 on Dec. 19th 2024. It's been in processing since then. I've received a few of the items shipped separately but nothing in over a month. The most challenging problem is it is impossible to contact anyone. I've sent about 15 support requests and not a single response. I've waited for hours on their chat interface only to be kicked off. I've called their support phone number and navigated their system only to finally arrive at a "no one to take your call, goodbye" response. I have over a thousand dollars invested with no way to communicate with these clowns.