Aero PrecisionReviews of aeroprecisionusa.com

Worst company ever! Zero customer service. Spent around $1000 on there site to purchase parts. 30 days later, I have still never heard from them despite using “customer support” multiple times. It has been 13 days so far, but no communication from support at all. If you call they never pick up. If you email, they do not respond. I would be happy with an answer at least. I have ordered from many other companies and had support every time. I will never order from this company again.

Aero Precision is just a dead company. I ordered a chassis from them on 11-22-2024. Since then, not a word, and no shipment. You can't contact them. No phone. No email reply. The chat is a joke. On 12-09-2024, my credit card company backed me up and, in 24 hours, my money was refunded. Still, no contact by Aero. These fools probably don't know that the order has been cancelled. Is this really a company, or just some kind of scam operation. What these people are doing is criminal. Only a fool would have any dealings with Aero Precision.

Been waiting a month for a products i ordered that were listed as in stock. Submitted a ticket a week ago and no response. Do not buy from Aero's website! The products I've purchased from other gun sites have been great but this company does not care at all about their customers. I will not be buying from them anymore they are a bad company and dont care about the consumer.

Quality products. After placing your order, they will take weeks to ship your order. Communicating with them is difficult. They do not reply to email inquiries. Their "contact us" page is full of meaningless FAQ, with no direct link to people who can actually help. If you're wiling to pay money to a company, willing to wait without any updates, and not have the ability to track your order through their system, then this frustration is for you. Their products are quality, just not sure it's worth the wait and uncertainty.

Ordered a complete lower over two weeks ago. Their website states 2 weeks for delivery. I am into the third week (ordered Nov25) with no information about order. I was on hold for 2 hours and then got disconnected. I was in an online chat queue and got disconnected after 2 hours. I got an email stating that my chat was disconnected but I outlined my problem in my chat and it was not addressed. 2 emails have gone unanswered. I can’t contact them in any way and I have no idea about my order. They charged my credit card immediately and they keep sending me emails trying to sell me the same item I already ordered. Worst customer service I’ve ever experienced.

I've spent almost 7 hours trying to get in touch with "customer service". Nearly 5 of that today. Spent almost 2 hours as "1 in queue" but mysteriously never changed. At hour number 5 it closes out and says we're not online anymore. Garbage. They have no problem taking your money and spamming the hell out of you with texts and emails, but won't answer their chat or phone

This company is a disaster. I placed an order on the 29th of November. The order processing time was listed at between 5 and 7 business days. After 8 business days my order still shows as "processing". Sat on hold on the phone for 3 hours (also waiting for chat support for 3 hours) then the system just cut me off. There is no way to email them to get a status - this company is a fraud.

Horrible business practices. They over sell, charge you, its takes months to get the product, this has happened multiple times. Then they do not answer emails about cancellation of orders or status. To top it off the quality has dropped drastically. My advice is to buy somewhere else!