Aero PrecisionReviews of aeroprecisionusa.com

Ordered a in stock upper at the beginning of December, its almost April with nothing. I have ordered thousands of dollar's worth of parts from them in the past with no issues. With the no customer service its safe to say I am done with them.

Unfortunately did not see these reviews before I ordered and I walked right into their trap. They pulled the in stock to order but somehow still haven’t shipped an upper receiver I had ordered in early Feb. I was able to connect with their “customer service” via phone and was told it SHOULD ship mid April due to availability on parts. I will absolutely never buy from them again. It has been a terrible experience thus far.

Ordered a barreled action in October as a retail customer, nobody ever notified me it was oversold/out of stock, I finally complained a month later and after days and hours of effort on emails/phone was able to supposedly get a refund issued via check ... here we are almost 3 months after initially placing the order and I haven't received my refund nor any response via email for the last two weeks on the status... avoid this company at all costs, they make a decent product but do not deserve your money (there are plenty of other great manufacturers that do) and I can honestly say this after being a dealer for them for years this is nothing new, their customer service has always been a nightmare. Try another brand, trust me.

I saw the bad reviews after I bought directly from them so I called to cancel on Monday, but was told it was about to ship. On Wednesday it still didn't ship so I called to cancel but was told it was sent out. Didn't get tracking number until Thursday. Then found it was sent FedEx express saver when I paid for USPS one day express. I asked to be refunded the difference but was told the FedEx option would have been $14 more expensive, which was a lie--I checked the shipping cost by trying to order it again and Fedex express saver was $37 cheaper.

BEWARE of Aero Precision. They often pull the IN STOCK scam, especially during sale promotions and fail to advise there is a 7-10 week delay in receiving your order. I like the quality but I cant stand deception and I'll no longer be purchasing anything from this company. There are a ton of quality manufactures who dont play these games.

Absolutely horrible company. Don't know what happened but their customer service is non existent. They take weeks/months to even process an order and IF you happen to receive it then you got lucky. I have been a dealer with them for years and I will never purchase another product again. I highly recommend you stick to other brands because AERO's products are not worth the time or hassle.

They take your money and lie about their processing time. Their claim of six to ten days a complete lie. After waiting for two days for someone to answer their phone. I was informed that it takes six to eight weeks. Don’t buy anything from these liars. It’s obvious that they are in the business of ripping gun owners. Buyers Beware.

I've been ordering from Aero for the past ten years. Ordered a build kit in October 2024. Just received in the last week (March 2025). Absolutely no updates from Aero Precision. Was unable to get through to Customer Service by phone, at all, for several months. Finally received the build kit, only to find out the Lower Receiver is a solid color. It was not finished in the pattern that the other Parts were. Not sure if this was a mistake, or intentional on Aero's part. If this is how they are doing their build kits now I'm never ordering from them again. Everything they are doing is a major trainwreck.