addmotorReviews of addmotor.com

I would love to share my experience with Addmotor trikes, but due to putrid business practices, it is impossible. Impossible? It's impossible because it is impossible to call them to place an order or ask a question. ZERO customer service.I was ready to buy, cash in hand, and gave up after 2 days of being transferred to a machine every time. This is there default position. No other options available. They never, EVER, answer phones. Leave a measles, we'll get back to you, even when you want to purchase and need to speak to someone first. I refuse to do this for may $3000.00. Also, a stooge can realize that you are at there mercy if you need after sale service. There is even a message on what to do if you need service... email tech support with proof, pictures, etc. Sure pal, I'll get right on it. What ass holes. No chance they get my money. Too bad, I liked the product. The irony of this is that in reality, are excellent sales people. The problem, is that they just sold a Worksman trike. Have a nice day.

I have two Addmotor bikes. But, now that they are a couple years old and need parts/service. I have discovered that Addmotor does not even have a support section on their site. There is almost no documentation and they just throw they hands up when asked. This is purely a sales organization. Too bad. I have RAD eBikes too, and can always find great support info online.

Addmotor M 66 R7 yellow honest review I am a 5”4 tall 117 pounds with a 30 inch inseam female. I researched electric bikes for 3 months and decided on this m 66 r7 based on honest independent reviews and my desired use. I use this bike 4 days per week to go to work and back home a total of approximately 2 miles round trip. I have a 13 degree slope uphill and then a gradual uphill almost my entire way heading back home. After my work day which is very labor intensive, my regular non electric bike was beyond exhausting. I received my M 66 r7 in about 9 days after ordering. Delivery was not as expected due to ups driver dropping the bike box off the back of his truck but due to excellent packaging my bike was well protected and was unharmed. However, my charger and accessories box was completely missing. I contacted addmotor immediately and they replied within 1 hour. They asked for photos of package exactly as it was delivered understandably and I sent them. They walked me through inspecting the bike and assessing for damage etc. I was very disappointed thus far but Addmotor service remained understanding and reassured me that they would send out my missing parts. They followed through with fast and responsive service. My missing parts arrived in about 7 days and I have been enjoying my bike ever since. I have been using my bike 4 days per week for 2 months now and I have not had a single problem or issue. I have about 70 miles on it so far. The battery is amazing and I don’t even have to charge it for a couple of weeks. I use my lights every time I ride and they work great. I also use mostly throttle only but it feels comfortable and natural with my feet on the pedals. Although the seat is not adjustable it is long and so easy to find the perfect sweet spot to sit, it’s extremely comfortable. The governed speed is adequate for me at 22 mph. This bike has excellent power and torque which I am super happy with. Display is easy to see and use even in direct sunlight. Great quality tires that deliver a smooth ride on my streets. I do not lose speed at all going up my hills. I find that even though it has mechanical brakes, it has excellent stopping power and I put them to the test almost every day going downhill to my work. I was worried that I would not be comfortable riding this bike but as an avid bike rider for decades now, this is the most comfortable bike I have ever ridden. I only ride on my streets and not off road but I feel almost no bumps at all. This bikes front suspension, super thick seat and fat tires works great on my regular streets and my ride is extremely comfortable and smooth. I am so happy that I chose this bike. This is a beautiful bike with excellent build quality and performance in my opinion. It feels very stable and I look forward to going to work now. Bike comfort is 10 out of 10, Bike quality is 9.5 out of 10, Performance is 9 out of 10 ( I do wish the headlight was bigger and brighter and fenders were a bit longer), Bike value for the price 9.5 out of 10 Addmotor.com service is 9.5 out of 10. I highly recommend this Addmotor M 66 R7 and addmotor.com directly. I plan to purchase another one in the coming spring so I really hope they continue making this great bike. All in all, it has been an outstanding purchase. Did I mention that this bike is so comfortable…Thank you addmotor.com.

I don't have my eTrike yet, and I'm already impressed. 1. I tried to use the A100 discount code, and it didn't work, but I ordered the bike anyway. A few days later, I received an email offering the code again. I was pleasantly surprised after contacting customer support to request the code be applied to my order—no hesitation to apply a credit to my charge card!! (credit received earlier than expected) 2. I wanted to know if a backrest for another model would fit the bike I ordered. I got an answer immediately that it would, but it might block the cargo box. A few days later, they sent me a picture. That's unreal. Someone went to the trouble to mount the backrest and take the picture I didn't request. Now that's great service. If their products are as good as the staff, I made a great decision going with Addmotor.

Ordered a bike priced in Canadian dollars when they billed it they charged me almost $200 more. They try to say it was a currency fee or other fee by the bank which is 100% a lie on there part.

UPDATE 8/30/23: Addmotor DID NOT inform me of the change, I was on their site on 8/14/2023 checking for shipment updates, that's how I learned of the change. I called THEM. Yes, they did refund my money, which is what should happen. Their customer service is terrible , as I said. They are only replying to this review because it is causing them problems. The same review on Google has 10,000 views. ADDMOTOR, IF YOU WANT TO HAVE A GOOD CUSTOMER BASE, THEN START TREATING YOUR CUSTOMERS WITH RESPECT. AMERICANS WANT TO SPEAK WITH AN AGENT WHEN THERE IS A PROBLEM OR QUESTION. Your product may or may not be good, but the way you operate is needs a whole lot of improvement. My review stands. Addmotor Bait and Switch. I ordered the new E310 on August 8, 2023. Previous emails from the sales team and onsite stated that the tires were 4" wide and 20 in rim diameter. Today, August 15, on their site, the wheels are now listed as: 2.4 inches, 20 in. diameter in front and 18 in. in rear (see photos from Addmotor website on Google reviews). I went to the chat with the sales dept. and they said "sorry for the inconvenience." They offered me some free gifts to make up. I told them that was not commensurate with the problem they had caused, that Addmotor sold me a trike with false information. They offered another folding trike at $100 off the price of $2,999. I told them they were selling that trike several weeks ago for $200 off. So they offered me $200 off, I said they should make up the difference and they refused. No resolution from a company that advertises and sells one thing and then switched it after I purchased. No help from Addmotor; they offered me "free gifts", I said no. I think the public needs to know about this. I compared an earlier photo of the trike with the current webpage photo and you can see the difference. Buyer Beware!! Terrible customer service. They don’t return your phone calls. They didn't even bother to notify us about the changes. This mess up is simply an “inconvenience” (their words) for Addmotor. They do not respect or care about their customers. I think the public deserves to know.

TERRIBLE customer service and faulty trike from addmotor.com My mother purchased their electric trike and she just found that it was a knockoff sent without the charger. She tried to contact the company but no response. Once they get your money, you are on your own!

Broken Trike, missing parts, no customer service. What else can I say?