addmotorReviews of addmotor.com

I bought a Grandtan turbo trike about 18 months ago. I have put about 3300 miles on it and might have been a big advocate for this company if they had ANY customer service. First is this trike will eat through chains and cassettes every 1200 miles or so. Not really that big a problem except they wont stock these parts and they often take 60 days or so to receive From China. I have had 2 brake handles and the seat break. Currently the motor has gone bad and its out of warranty, so another $800. Big problem they dont stock this, another 60 days my trike is a paperweight. There is no customer service. You cannot talk to them on the phone and emails for service often take 4 or 5 days to respond. I asked them to call…crickets. If I had a company selling $3500 e-bikes and someone said their motor was broken, I would have one in the mail that day. There is almost zero customer service and they simply don’t seem to care. Funny though, when you want to buy, they respond quickly. If you want a dependable ebike for daily rides, run dont walk away from this company as quickly as possible,

I bought a GRANDTAN TURBO Trike online from Addmotor. I had only ridden it twice and had 11 miles on it. Then I had to undergo cancer treatment and didn’t get to ride it for a while. When I did go back to ride it, it would not go. I contacted Addmotor and they said it was one month out of warranty and would do nothing for me. So I took it to an authorized dealer and repair service center. They checked it out and said that everything that is wrong with it is Addmotor defect. The dealer contacted Addmotor and they would do nothing to resolve the situation. I’m totally disgusted. I paid over $3500 for this trike and it won’t work. Addmotor sent me a defective trike and will not stand behind it. Their customer service sucks. Whatever you do, do not buy from Addmotor online. whatever you do don’t buy one of their trikes online.

I first Purchased the 310 CityTrike online at Addmotors website Its specs and price was better than competition. It arrives and was easy to assemble. I had a few annoying problems: Hand Break need Contant adjusting, had to shorten cable, Display freezes when battery is low or at +90 degrees, Seat till adjustment need constant adjustment, Will not start after unlocking hand brake. Giggling hand brake fixes problem, Battery will not start if less than half charged, must keep charged. This trike is unstable in any downhill turn, need wider wheelbase. Distances on a charge are about 1/2 what is claimed. I cannot see how any customer would be satisfied with this product!!!

I bought a cargo basket and zippered liner from addmotor. Two separate purchases on two different credit cards on two different days. The basket came first. It was a much smaller size than advertised. When I alerted them to their mistake the response was "thanks for letting us know". No offer was made to replace. Within several days I got fraud alerts from my credit card companies. The two cards I had used to purchase the basket and liner had been used in an attempt to purchase airbnb, Aero Mexico and concert tickets. One card was brand new and had very few purchases made on it. After the subtle but rude and completely unhelpful responses I got trying to get what I paid for, I was subjected to fraud. I'm 67 living on very little income. It seems apparent to me that someone in the addmotor company is a criminal, preying on old people and everyone who is unfortunate enough to try and do business with them.

I bought my first M-360 trike from add motor, received it on time, finished putting it together( very simple as I am an leg amputee and had no problem), and really just fell in love with it. I weight 230 and put a pedal strap on pedal that I can use and was riding well right off the bat. This one was front wheel driven. The next year I ordered another for the cabin and when it came it was rear drive. I went on line to check it out and seen that now they had front forks with suspension as well. I had ordered mine a month too early. I contacted addmotor to see about this upgrade and they sold me the new front forks with the suspension for 50 bucks. I figured that covered shipping. I have only good things to say about addmotor and have found myself that if you want a response to anything just email and they have always got back to me. I rode two wheel motorcycles til I lost my leg and then I bought a trike motorcycle. You can not turn a trike or even ride a trike like a two wheeler. Yo will flip over. It's not the trike it's physics or/and rider. From experience! Directions say don't ride in the rain. Again, physics/rider. Be wise and enjoy the rides!

Spammer nightmare. Months and months of constant spam after making a simple inquiry. Looks like if they paid as much attention to customer service as they do spamming, they would be a success. Only a blithering imbecile would do any business with these fools.

Bought my citytri e- 310 about the end of April by the middle of June trike is no longer working. So disappointing that a $2,000 trike doesn't last barely two months. Now it sits idle in my shed . I guess I'll see how good the warranty is. Don't have much Faith though cuz I've already bought and it's on its way another e-bike can't afford another trike. Buyer beware and good luck to you who decide to buy this trike.

Love my 360 2024, great trike and it’s beautiful