addmotorReviews of addmotor.com

Scott, the previous reviewer, is absolutely correct! This company is a sham with SCAMMERS! They had no problem immediately taking my $2000+ for their hypothetical new (but even now, yet to be released) SPYTAN Etrike that they said would be delivered shortly (that was months ago). After not hearing a peep from ADDMOTOR for weeks, I finally reached out and asked when would I receive my etrike. They said there was a delay that was not their fault, and the new etrike would be delivered mid- to late May. It's now late May, and still no etrike or a single communication from them. So, yesterday, I had to reached out again, find out where's my etrike. Now they say there is ANOTHER delay, and the etrike will not be delivered until mid-to late June. I asked, "Why the continual delays"? You won't believe this... but they actually said the delay was because of the "upgrade" they added to the new etrike - A WOODEN BOARD ON A FRONT BASKET FOR YOUR PET TO RIDE WITH YOU! I am not kidding! They had the audacity to tell me that all these etrikes that have already been purchased in-full MONTHS AGO (mine included) were delayed because the company decided to make this "upgrade". First, I didn't ask for the "upgrade" and do not want the "upgrade". Second, I didn't purchase this etrike with the "upgrade". I want the etrike I purchased. Third, I don't even own a dog that small to ride on my trike, and if I did, I would not think it very safe to do so. Yes, they have pictures of the new "upgraded" SPYTAN etrike on the website with the small pooch and the dog's leash tied to the etrike. Check it out for yourself! Does that really make sense? Would anyone really tie their dog's leash around a bike? Picture it. As an avid pet lover, I don't think there are too many good pet owners that would consider carrying their tiny pooch around on their etrikes on a wooden board with no front. Right, now front side to the basket. We care more about our own and dog's safety. This whole experience has been a debacle! I agree with Scott in that the company's "spokespeople" could be eBots. I used the Chat feature on the website (and have copies of all the "conversations") and the responses are vague, they do not use proper English, and only string you along, I guess, in hopes that you will eventually stop communicating because it is so frustrating. You cannot get an honest, straightforward response from them. Interestingly, they put new pictures on the website supporting their claim of this "upgrade". Do I believe they are doing this? Not a chance. I flat out asked if any of the SPYTANs have been delivered to a single person, and they said no. Maybe the next delay will be caused because of "Upgrade v. 2" which will be a wooden board in the back with an open-backed basket for your grandmother to ride with you, or a cheap plastic windshield to save the rider from bugs! But, I'll bet you it won't be things like needed side mirrors! I've strayed from the main point: Addmotor is untrustworthily, at best. I think they are THIEVES! Imagine all of the interest they are earning on all of the tens of thousands or hundreds of thousands of dollars they have without producing a single SPYTAN for a customer. They will likely respond to our reviews in the same manner they did to the others that they could not find my order or don't have enough information to help. So, convenient for them. My guess is there are too many of us they've scammed that they need the excuse, and they hope others reading these reviews will think Addmotor is sincere. They are not. What I would like to do is 1) INFORM THE WORLD about this horrible company (that has an "F" rating by the Better Business Bureau which another reviewer pointed out - oh, how I wish I had know that); 2) CONTACT THE CALIFORNIA ATTORNEY GENERAL'S OFFICE and file a complaint, and 3) get together with all of the other people that are still waiting on their etrikes and filed A CLASS-ACTION SUIT AGAINST ADDMOTOR! Is anyone willing to join me in trying to get the word out about this company? Does anyone know a news reporter that would like to carry the story? I'm pleased that a few reviewers had a good experience with Addmotor. Good for you. But, the rest of us are out money, a ride, and planned events with the Addmotor etrike we already bought. Add on all the frustration they caused and are causing, and the waste of time and money of decent, hardworking human beings with better things to do than try to track down where is the brand new etrike we purchased months ago! BUYER BEWARE OF ADDMOTOR! DON'T DO IT!

I wish i would have researched this company better. I got fooled by the YouTube reviews and forgot that they are being paid or receiving free products and discounts to say good things. Big mistake. I am currently in a dispute to try and get my money back. Seniors beware. Addmotor has NO customer service skills. And they don't care. Their replies are generic and might be auto generated responses. Their shipping statements are misleading and false. Once they receive your money its too late. Their stall tactics begin. Don't expect an explanation or apology. They have no problem lying about shipments. I now have to wait, who knows how long, to get my money back so i may purchase from a legitimate company....Hey Addmotor, Young people may say, "Oh well, i guess i will just have to wait."......Old people say, "YOU LIED. I WANT MY MONEY BACK! Seniors beware.

5 Stars so far... Awesome product, M360 II 2nd Gen. I am a helicopter aviator and I appreciate engineering. Flawless attention to detail. Great CX Service. Seems that complaints arise after the sale and warranty issues. Not thinking an electric trike does well in the rain? I live in the Mohave Desert so rain won't be a thing. My trike is sexy. at 65 it is mobility and the kids at the skate park dig my Fat Tires. All complex systems fail. parts breaks. Dissapomts arise. $3 Grand is a lot of whoop for a bike. Expectations can often be unreasonable. I am very happy, so far. Thorough` CX Service, My bike arrived before the email to confirm shipping was sent. Rachael on the phone was tolerant and put up with my silly questions. The bike arrived packaged with love and easy instructions Very happy so far. Warranty issues ? Not yet.

We purchased two of the M360 trikes in July 2022 and now need to replace the brake pads and we have tried for over a month to contact the company to get the parts and no one will respond to our emails or messages left by phone. My last email even stated that if they did not contact me (and I have tried three or four times and given them plenty of time to respond) that I would post bad reviews and that didn’t even prompt a callback or an email.

Buyer beware. Return policy stinks. Bought trikes and don't feel confident riding them. Felt like you were going to fall over while riding them. By the time you pay a restocking fee and return shipping its hefty.

Great communication and awesome bike. My Motan M-70 was so liked that after a month of having it, it was stolen. I only got to put 5 miles in it. I really miss that bike.This was in 2021

Thie company should be called Badmotor! My Grantan trike cost more than $3000.00 and only worked about two months! Ii got caught in the rain while riding twice and it needs a new motor and controller, almost $1000.00 . Admotor voided the warranty. This company will do and say anything to avoid warranty repairs, they are about sales with the worst customer service you can imagine!! Do not buy an Admotor ebike!

My husband has had nothing but trouble with his bike. With less than 100 miles the digital display and odometer quit working. It has been at a professional repair shop for months. Addmotor has requested parts be shipped to them for repair, and returned to the shop someone else's bike parts (not compatible) they requested the wheel and later returned it damaged, stating the wheel didn’t need to be shipped and required me to purchase a new wheel. I don’t see them stepping up and making it right. I encourage you to look elsewhere for an electric bike. They ship FedEx and most packages are damaged too. It has been in a repair shop for six months out if twelve. The warranty expired last week. The product is substandard and repair department is worse. Purchase something with better reviews! Update: On 11/16/23, after going back and forth with them, we purchased a new rim. It arrived today. Unbelievable! They sent us someone else's used rim with a broken motor attached! My broken LCD (the only problem I started with) has not been returned to me and probably won't. Now, I have someone else's broken motor, a broken rim, and no LCD at all. I have so many new issues, and they don't care. These people are incompetent and unreliable. Run the other direction fast!!!!! They switch good parts for bad. The bike shop I am using has been in business for decades, and they have never seen anything this bad. I went to the Better Business Bureau for Addmotor, and they have rated them an "F" business with many complaints. 11/17/23, Sir, your response is rubbish. You don't sell new parts, you swip-swap parts and make matters worse. There isn't a customer service department.