addmotorAddmotors' story began in 2011 in El Monte, California. Born with the mission of designing and manufacturing the top-quality electric bikes for everyone. We have spent years perfecting, tweaking, and designing our electric tricycles; electric bicycles to suit the diverse needs of customers. Along the way, we have gained a passionate, adventurous, and loyal community of riders. We are proud to be a part of Addrider’s family and hope more and more riders will join us and enjoy such a low-carbon and fun way to travel!
addmotor (addmotor.com) has 51 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Addmotorsucks T.
4000 spent. Batteries quit in a couple of months and they won’t honor thier warranty. Don’t buy this junk
Response from addmotorFeb 23, 2023
Hello Sir or Madam, we are sorry to hear that you had bad experience at this shopping, based on the info from your Trustpilot page, we could not find any that can help us solve this issue, it will be much helpful if you can get us your name or else info so that we can track which order.
Airika D.
!!!AVOID!!! This company is the biggest nightmare of my purchasing life experience. They sent me a damaged bike that was missing the battery, the charger, and all the accessories. They were pleasant, but never offered solutions that were reasonable, causing the process to drag on and on and on and on for months! *I made the STUPID mistake of buying via PayPal*, so I was unable to protect myself- PayPal uses Artificial Intelligence that favors the merchant 100%. They wanted me to send the bike back, which means taking it apart, repacking each component into a box (one that I would have had to BUY because the one it came in was pulverized in shipping), AND figure out how to get a 100lbs box, that doesn't fit into a regular car, to a shipping center BEFORE THEY WOULD GIVE ME A REFUND!!! They also refused to send me the missing parts OR replacements for the damaged parts, even after having the bike professionally appraised! They would ONLY accept my sending the bike back, at my expense, or I was screwed. Good luck getting a battery, because it's sold out everywhere- which makes this look like per-meditated fraud. Only AFTER I had already submitted all the legal paperwork, I had to PAY A PROFESSIONAL FOR, to PayPal (a process I started after a full month of wasting my time trying to negotiate with ADDMOTOR staff)... did they finally offer to pay for return shipping, and have a courier come get it. But then PayPal's automated response to my case, decided that I would have to return the bike, at my expense, pay for insurance, AND pay for signature delivery (which ADDMOTOR didn't even do for me- they just had the destroyed/looted box left in my yard until I came home). Since PayPal made that outrageous determination, they stopped communicating with me altogether. I've reported this criminal company to Better Business Bureau (THEY ALREADY HAVE A FAILING SCORE), and still they refuse to honor their warranty OR their own emails. I may have no choice but to take legal action, or have them ROB ME BLIND. They need to go bankrupt- they are thieves and grifters.
Jace B.
The Addmotor adventure started out rocky with the site saying that my e-bike was "in stock and ready to ship." That turned out not to be the case, and I was stuck waiting for two weeks before it shipped out. Two weeks isn't the end of the world, however the only reason I ordered from Addmotor rather than a competitor was due to the misleading "in stock and ready to ship" tag line. When I reached out to them about the matter, they didn't really seem too vested in the issue outside of what appeared to be a, "Please don't cancel," attitude. While that bothered me, I tried to not allow the shipping issue to influence my review too much. After all, the experience is more than just the time it takes to get to you. So when the bike finally arrived, the box was busted up. I wouldn't say that it was trashed, but it was far from great condition either. I was a bit worried looking at the box, but crossed my fingers and hoped for the best. The unboxing found that my seat was scratched up and nicked in about 10 to 15 places with some of the scratches and nicks penetrating the seat cover entirely. I frowned, but pressed on. I found that the parts were not laid out or packaged in the manner the manual claimed, but was able to find most of the components. I say most, because the mounting hardware for the fenders and headlight were missing. I frowned again. I decided not to be too bothered by the seat nor the missing hardware (I wound up buying parts at the local hardware store and proceeded to "MacGyver" my $1800 investment), because I figured that after I reached out to Addmotor to report the issues, they would offer to make it right. Well, that was two weeks ago, and they haven't even bothered to reply. Unfortunately, that tells me that my problems with misleading shipping times share something in common with the damaged and missing components, and that is that they all seem to trace back to poor customer service and a lack of empathy and customer care. Aside from the shipping issues, the bike performs rather well. Both my son and I do get a special thrill out of being on a bicycle and accelerating uphill. That is a cool feeling. There are certainly things that could perform better (like the brakes) without fine tuning, maintenance, and tweaking, but all in all I think we are more pleased with the bike than we are with the company that sold it to us. That's about as honest as I can be with this review. Addmotor complaints aside, it's pretty cool to be a part of the "fat tire e-bike family."
Response from addmotorFeb 23, 2023
Hello Jace, thank you for the feedback, we are glad hearing you had fun from the ebike, due to the customs policy, the bike and battery could not be shipped together, we will try harder to raise customer experience in our service.
