addmotorReviews of addmotor.com

I bought a $3000 bike from them. The battery stoped working. They no longer produce the battery. As a result I have a $3K bike but I cannot use because there is no battery for it. Their support stopped replying to my questions

I previously ordered this tire for replacement on my wildtan m5600 rear tire. Must say, Even better than advertised when recieved it. I trail ride alot and have not gotten any flats. I HAVE NOW ORDERED 2 MORE of these kenda 26x4.5 tires. A replacement for the front and a spare. As per my last review, 3700 miles on original tires with tread left but safer to replace. AWESUM. ORDER ADDMOTOR AND BE HAPPY.

I ordered this trike (M360) off the internet . It took less then two weeks to deliver to me . So far there is nothing that I do not like about this trike . The paint job is flawless . welds are clean and smooth . I didn't have the bolts for the seat ,I let them know and they sent them out asap. Love the looks and the feel of this trike .The ride is so comfortable and with a bad back The seat and ride great .

First and foremost I would like to say, I love my trike. They had lots of options. It was easy for me to order it online and shipping is easy.it came right to my front door. They called me to let me know when they were going to be there. What time? It was real easy to put together. I’m able to go fishing again in the places I couldn’t go fishing and I couldn’t breathe now me and my wife get out there and go bike riding together. I think it’s one of the best things I ever bought a little expensive, but well worth it the only thing that I wish you came with was mirrors, so I can see what was behind me but overall a great purchase

Received the HEROTAN 2 weeks ago. The bike looks so beautiful. I got a lot of compliments on the street. Definitely recommend the white one. Good job addmotor.

This was, by far, the worst online purchasing experience of my life. My husband and I ordered 2 bikes on 2 different bank cards because we could get a $100 discount. First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped, told 7-10 days to arrive. At no point did we ever get a working tracking number. When we tried to call, no answer. Emailing we would get responses that were illiterate and vague. After weeks of no bikes, no tracking, we finally got aggressive and said to cancel the order. We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located, we couldn't be refunded. We told Addmotor that wasn't our problem, it was between them and the freight company and they still refused a refund. After months of this we filed a dispute with our bank and finally got our money back. We are certain that this was just a scam. We tried calling the freight company, using the number Addmotor gave us and it was a non-working number. We don't have much money and saved to splurge on E-bikes and this company tried to steal $3500 from us. It was an exhausting, stressful experience!!

I have found many losses in this world. The problem is sometimes within ourselves and how we see things. I have had some problems with Addmotor, and it hasn’t been fun. But this is something that I need to learn from and make the best out of. There is only one person that I have been dealing with, email after email. I would rather hear a voice get a phone call. This is not happening with Addmotor and still till this day no one has called. Addmotor deals with FedEx, that is not a very good shipping company, I have had nothing but problems with FedEx. One time FedEx shipped my package to another state. I would never ship FedEx, if it was one time they made a mistake with the shipping, then ok, we can deal with that, but over and over. I told Addmotor that I didn’t want to deal with FedEx but if this is their shipping company then I have to go with it. To tell you the truth, I believe Addmotor is trying to do the best they can, but they have other things they are dealing with. I told them that I am not against them but I want to work with them. I found this problem with the torque lock washers, they will brake causing the front axle to turn and spin the motor. You can not find these torque washers anywhere, I believe they are very cheap made and no one wants to use them. I have this 750 Bafang motor and it’s got some power. I can’t understand why the axle would turn. I took the front tire off with the motor, I had someone who knows ebikes, and he just couldn’t understand because everything seemed fine. Is this an on going problem with Addmotor, I don’t know. It would be nice to talk with a technician and resolve this issue. I would rather fix the problem and move on. I will not use the torque lock washers that comes with the trike M340. I went on Amazon and found another kind. I have sent the rim with the motor, the display and controller by FedEx back to Addmotor. I just now have to see what Addmotor will do. It would be nice if I could talk with them and decide if this is a recall. I went and looked if I could buy parts for this trike, it’s my only transportation, I wanted it up and running. I talked to so many people, it’s a 24” tire, all they have is 20” and 26” and some don’t even have fat tire. For me to get a controller I have to change everything. So I got in touch with this guy who sells ebike parts, he talked with me on the phone for about an hour. I ended up buying a display and controller from him. When it came I hooked it up just to see if the motor would turn. The motor did turn but there was something wrong. A reading came up motor position error. But after closely looking at this controller I seen that I have to change everything and I will lose the lights because there is no connection for that. I then sent an email to Addmotor, they did get back with me, asking if I would send the motor, display and controller back to them. They told me that it will be a few days before they can look at it. They did say that they are going to do everything they can to help me. I told them that actions speak much louder than words, I am with you not against you. I have depended on this trike for my transportation and now after only two weeks of having it, all I can do is just look at it. FedEx still has the package saying it will be there by the 27th, Monday of June. I believe Addmotor before I believe FedEx. I am just looking forward to the outcome of all this, I just hope the end is better than what the beginning has been

I am having the worst time with this company. I have a three month old bike with a broken axle. Don’t ask me how that happened I haven’t hit anyone and no one has hit me. I am waiting going on 12 days for this axle after reporting it on June 1. They told me they were sending the axle and give me a FedEx number but didn’t send the package and then blamed FedEx for not scanning it or something like that. Is there anywhere else I can get parts for this bike.? This seems like a pretty beefy bike and it is a pleasure to ride but dealing with this company is giving me so much buyers of remorse I wish I had bought something else especially at the $3000.00 price. I would have done better buying a Walmart brand.