AdapthealthReviews of adapthealth.com

If I could give 0 stars, I would. Absolute worst customer service and billing departments. They have lied to me about what I owe, refused to provide a total cost for my equipment, sent me the wrong supplies after I gave a detailed description and name of what I was using, and NEVER return phone calls. I had to wait several months to get my equipment, which means my insurance is not covering it, and the only reason they waited until after the first of the year is because they were "really backlogged with calls." Editing to add: I am now getting past due invoices, but I'm set up on AutoPay (because they required it). My insurance company finally spoke with them and they are (presumably) sending me a complete statement of the total I owe, but they refused to give me this, so I'm not holding my breath. If you contract with this company, watch your finances closely, because they are not dealing in an ethical way--if I find duplicate or overcharges, I will be filing a complaint of fraud against them.

The help and the delivery

Competent, caring, capable and compassionate describe the health care professionals who came to my home. Jennifer, Sandy and Erin made this a great experience and I will ask for them again when I have my second hip replacement.

I had an excellent consultation with Nicole to go over my CPAP machine. She was patient and explained everything thoroughly and helpfully. Couldn't have been a better experience!

My Healthcare specialist Amarilys was awesome. I told her I only had a certain time frame that I was available and she was able to fit me in that window. She was very professional and she setup my machine the way I needed it setup.

I would give them a 0 if that was an option. Worst customer service I have ever experienced.

Nice service great experience very friendly 👍 👌 😀 👏 thank you

HORRIBLE EXPERIENCE. Started re-order process on 3/27 for my 10 year olds diabetes supplies. Thought everything was good to go. After a week called to check up on status, they said my son's medical record got lost because of merger with solaris. You would think at this point somebody would have followed up with me...nope!. We had to create new one. From there, it was supposed to be all set...nope! Called back a few times and talked to multiple different people who each said a different thing. Even our doctor's office and insurance provider called Adapt but nobody would return their calls. Now here we are over a month+ and my 10 year old still does NOT have his diabetes supplies. Adapt Health is the WORST. I never had any of these problems when w/ Mckesson.