AdapthealthReviews of adapthealth.com

Most good reviews speak of the one-on-one technicians. This is great; however, the call-in service department is very poor. They seem to be driven by a quota system rather than customer service. Many do not listen for understanding and strive for how many customers they can contact per day. They parrot a script and say things like the issue is the "doctor's, patient's, or insurance's issue," "Your wait time has been only so many days/ weeks" or "You need to work around the automated reorder system. We know it doesn't always work for recent reorders." When a company is serving individuals who need the equipment to BREATHE, it is imperative to improve the systems they use rather than blame others. Take some responsibility and ADAPT to your customer's HEALTH needs - improve your technology systems and customer service groups! Oh, check the spelling on your documents. Since your team purports to be "service professionals," then expect to own up to being one. Stop the blame game and help customers breathe. We need these devices for goodness sake.

The machine stopped working sometime in the night. When I pushed the button it said storage is full. Don’t think it was a good reading. Not sure when it turned off but it wouldn’t turn on after that kept saying storage full. I only had maybe 4 hours sleep so not sure when it turned off before that.

Great everything ok

Ed answered all my questions We went thru all the screens and he explained everything

Very professional and knowledgeable

Alex was very helpful and friendly. He did an outstanding job answering all my questions.

Mike took care of my order to the max Thank you so much 😊.

Jonathan was very knowledgeable and helpful. He explained everything in detail and made me feel confident and comfortable. I could tell that he is passionate about the products and cares about the patient.