Nick Virag S.
Terrible Experience
Upon my doctors suggestion I was excited to begin ordering my new Dexcom CGM sensors from Adapthealth llc. Adapthealth received my prescription from my doctor for the Dexcom sensors. I spoke with Shanika at Adapthealth llc to confirm my order of 9 sensors only (NO receiver). I made it clear that I intended to use my phone with the (Dexcom app) to receive my blood glucose readings. Shanike told me the copay necessary and took my credit card information for payment. She then told me that I will receive an email with tracking and that I was all set. After several days passed with no email , I logged into Adapthealth to check my order status and saw that my order was on hold and it needed my attention ( mind you I was not called or emailed about this ) I called and spoke with Shanika and she began to ask me what receiver I was going to be using ?? I requested that I speak with her supervisor and was put on a lengthy hold until reaching a "Michelles" voicemail. I left Supervisor Michelle a message requesting a call back. After several days passed with no call back , I called and Shanika answered. I explained to her how frustrated I was with my experience and asked her to give me the status of my order. She then HUNG UP on me. I tried calling back and she wouldn't answer the call. I have been ordering diabetes supplies for 40+ years and have never had to deal with such a POOR CUSTOMER SERVICE as I did with Adapthealth llc. NEVER AGAIN !