AdapthealthReviews of adapthealth.com

Kassandra had thorough knowledge of the CPAP machine, provided amazing customer service, and answered all of my questions with clarity.

So far so good

Adapt Health make it very hard to cancel automatic payment setup (even when no balance is owed), never told me the machine I thought I was purchasing was a rental, gave unsound medical advice, and generally tried to stop me from shopping elsewhere by lying. They also may be in violation of HIPAA as the salesman bragged he had read my whole medical file. Most egregiously, customer support lied repeatedly (different calls, different people, different days) about the existence of a product (smaller strap system designed and sold by the original manufacturer specifically for women's heads for the CPAP mask they sold me) resulting in weeks of unnecessary neck pain. While it is negligent that they don't sell the product (which is not aftermarket but standardly available from the original manufacturer), it may border on malpractice that they repeatedly told me no such product or solution exists at all despite being repeatedly told I was in pain. Their suggestion instead of telling me the truth was that I should ask for completely alternative therapies.

Steve was able to fix my Cpap machine free of charge! He was also polite, on time and quick to fix the problem.

The machine worked great, but since I didn’t have very much apnea, I went ahead and returned it, as it was becoming a little cumbersome to use every day.

Jeremiah was great, he knew exactly why the hospital beds remote wasn't working, user error of course. I was happy that he could come out the same day I called for help.

Leah was very well versed in the res med products and she explained them so that I could easily understand. She is a compliment to your organization. I would also like to recognize Cherly that I previously spoke with. She was equally terrific.

Extremely responsive and extremely helpful!