AdapthealthReviews of adapthealth.com

Harry was amazing and very helpful! He went through everything easily and clearly and I got my CPAP machine which I very much needed and waited a long time to get! Very grateful for y’all and the work y’all do!

Brian, very knowledgeable and takes the time to listen to the patient and advise accordingly. Great appointment.

Tech and phone service were well coordinated and provided seamless service.

From the scheduling representative to the delivery technician, my experience was great. This is definitely a company that I will work with again in the future!

Tom did an excellent job delivering and explaining my new CPAP equipment!

As a type 1 diabetic I receive monthly supplies but have not received one in two months. These people refuse to send out another order until I get a signature for the G7 in which I was already getting delivered monthly. I am currently out of pump supplies because of this worthless company. Do not trust this company if you rely on any sort medical supplies.

If you can avoid this company do so if at all possible even if your insurance is suggesting working with them and see if there are any alternative providers for your medical equipment. My insurance had me go through AdaptHealth to get my CPAP. I was charged $446.19 at my start date in February of 2024. I then received an email in October of 2024 that I have a $542.16 balance due and the invoice is all items from February 2024. In the payment portal there is a payment in the payment history for $446.19 but no documentation as to what it was applied to and just says origin external vendor. I called in to get an itemized invoice as to what has already been paid for as they are saying I now owe for items from February and after 2 agents and multiple hours on the phone they still have not provided me an invoice that matches the payment and keep sending me one that says $117.99 is the customer payment amount and that they cannot provide me with an invoice. This has taken me multiple hours to simply get an invoice as to what I have paid for and I STILL don't have it. How I can be sent an invoice for previous services without being able to provide a statement showing what previous services have already been paid for!? Instead of that the agent said they had to apply something which updated the payment amount that I have due to $208.04. It legitimately feels like a scam and I am appalled that my insurance required me to work with a company like this.

pleasant and polite.... cheerful and hepful