AdapthealthReviews of adapthealth.com

It was very nice experience. Everything was clear, straightforward.

The tech fully explained and demonstrated how to use the equipment.He was polite and took his time with me.

The rep that worked with us today was very informative and ensured that the product we received today would be a great fit

Mark always provides A+ service whenever he assists us

Jolene was absolutely wonderful! She took the time to walk me through everything I needed to know about my CPAP machine with patience and expertise. Her knowledge and friendly demeanor made the whole experience so much easier and more comfortable. I truly appreciate her help and couldn’t have asked for a better person to assist me. Thank you, Jolene!

I use Provider Plus for my CPAP supplies. Their staff have proven very knowledgeable for health care needs. However, the billings by their parent company AdaptHealth, are not transparent, but are deceptive and inaccurate. I found multiple over-billings that were repeated exactly from month to month. As stated at the bottom of their invoices, if you have insurance then all invoices are estimates. But the invoices fail to show any later adjustments based on actual insurance coverage, making it impossible to reconcile the insurance company’s Explanation of Benefits with AdaptHealth invoices. In fact, the corrections to all of their errors for six months were not made until January of the following year. After more than two months of conversations with the AdaptHealth billing office, I found that supervisors could not trace a January adjustment back to the source that created the error, or the need for the adjustment. To be fair, their charges (not the invoices) eventually matched with the insurance company’s Explanation of Benefits in January, after at least two months of my interactions with the billing office. Oh, I prepaid a significant amount and was told that their policy is that no statements would be sent because nothing was yet owed. It is very difficult to reconcile insurance against nothing at all. Will I have to wait until the following January to get another accurate balance? Remember, the invoices are all estimated, corrections are made in January, and there is no indication of any adjustments on the invoice, just an estimated total owed. If I terminate their services at mid-year will I receive an accurate accounting and refund of any errors before next January?

I got everything that I needed the person that delivered it very nice and polite. He said if we needed anything else, just give them a call.

The technician, Jay, was EXCELLENT! He fully explained everything in an easy to understand manner and was very real about what to expect.